Client Experience Officer | Real Estate

Gough Recruitment; Newcastle-Maitland; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Kilometre reimbursement for Inspec­t­-

Brand-new office environment

Career progression into Property Mgmt

Structured training

Job summary

Gough Recruitment is offering a role in Newcastle for a proactive real estate receptionist. You will welcome clients, handle front desk inquiries, and support the Property Management team with administration and records.

You'll conduct ingoing inspections and open homes, while coordinating daily operations. This is a Monday–Friday role with occasional Saturday work, offering room for long-term progression.

Qualifications

• COR is required and must be current.
• Experience in real estate reception, leasing, administration or property management is preferred.
• Professional presentation and clear communication are essential.
• Strong organisational skills with great attention to detail.

Responsibilities

• Welcome clients and manage front reception duties.
• Answer and direct incoming calls to the right teams.
• Provide administration support to the Property Management team.
• Conduct ingoing inspections and open homes during the week.
• Assist with general office coordination and day-to-day operations.
• Maintain accurate records and deliver high-quality customer service.

Skills

Reception duties

Customer service

Administration

Attention to detail

Education

Certificate of Registration (COR)

Tools

MS Office

CRM

Job description

This is the perfect opportunity to step into a diverse position where you'll gain exposure to property management while remaining heavily involved in client service and office operations.

What's in it for you?

• Kilometre reimbursement for inspections
• Brand-new office environment
• Genuine career progression into Property Management
• Supportive leadership and structured training
• Monday-Friday role with only 1 in 8 Saturdays
• Stable, long-term opportunity with an established agency

The Role:

• Welcoming clients and managing front reception
• Answering and directing incoming calls
• Providing administration support to the Property Management team
• Conducting ingoing inspections and open homes throughout the week
• Assisting with general office coordination and day-to-day operations
• Maintaining accurate records and delivering outstanding customer service

About You:

• A current Certificate of Registration (COR)
• Previous experience in real estate reception, leasing, administration or property management
• A professional presentation and excellent communication skills
• Strong organisational skills and attention to detail
• A current driver's licence and reliable vehicle
• A positive attitude and a genuine desire to build a long-term career in real estate

All applications will be held in the strictest of confidence. Only those with the right to work in Australia need apply.