Receptionist - Reservations

The Village on Blain; Blackwater; On-site; AUD 60,000 - 76,000; Full time

Job summary

The Village on Blain in Blackwater, Queensland, invites applications for a full-time Front of House Reservations role within our reception team. You will handle guest enquiries, manage calls, greet visitors, and operate our reservations system, with emphasis on accuracy and courtesy.

The ideal candidate brings experience in office administration, strong customer service, solid computer skills including spreadsheets, and the ability to work independently as well as in a team, in a relaxed rural

Qualifications

• Previous experience in office administrative procedures.
• Strong customer service skills, both face-to-face and phone.
• Professional verbal/written communication and personal presentation.
• Accurate with record keeping and data entry.
• Sound computer skills, including use of spreadsheets.
• Excellent time management skills with the ability to prioritise in a high-pressure workplace.
• A team player with a can-do attitude.
• Able to work independently with confidence to liaise with guests.
• Adaptable and flexible in a changeable work environment.

Responsibilities

• Working to a high standard with Microsoft Office suite.
• Operating a Reservations system (Experience highly regarded).
• Deal with all incoming phone calls in a prompt and courteous manner.
• Meet and greet guests, visitors, and contractors.
• Participate in relevant training.
• Other duties as required and/or requested by management.
• Full-time 40 hour week.

Job description

The Village on Blain is a privately owned accommodation complex with 720 units, a restaurant and a reservations office located in the rural hinterland of Central QLD in the town of Blackwater. (Population approx. 5,000 located 45mins from Emerald and 2hrs from Rockhampton).

The Role: Front of House Reservations

A full-time ongoing opportunity exists for a dedicated front office professional to join our current reception team, working with a broad range of people and organisations. Responsibilities include:

Responsibilities

• Working to a high standard with Microsoft Office suite
• Operating a Reservations system (Experience highly regarded)
• Deal with all incoming phone calls in a prompt and courteous manner
• Meet and greet guests, visitors, and contractors
• Participate in relevant training
• Other duties as required and/or requested by management
• Full-time 40 hour week

Ideally, the successful applicant will possess the following knowledge and attributes:

• Previous experience in office administrative procedures
• Strong customer service skills, both face-to-face and phone
• Able to always demonstrate a professional manner
• A team player with a can-do attitude
• Professional verbal/written communication and personal presentation
• Accurate with record keeping and data entry
• Sound computer skills, including use of spreadsheets
• Excellent time management skills with the ability to prioritise in a high-pressure workplace
• Able to work independently with confidence to liaise with guests
• Adaptable and flexible in a changeable work environment

NOTE: Due to OH&S responsibilities, this workplace is a drug-free environment - pre-employment medical or testing may be required.

Australian Permanent Residents with full working visas only need apply.