VIP Services Receptionist

The Ville; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Uniforms supplied and laundered

Free car parking

Employee Assistance Program

Parental Leave

Discounts across Morris Group

Career progression opportunities

Job summary

The Ville Resort Casino in Townsville is seeking full-time and part-time VIP Services Receptionists to join our VIP Services team. You will be the first point of contact for premium members and guests, delivering warm, discreet hospitality across the guest journey.

Based at our VIP Concierge reception, you will coordinate bookings, answer enquiries and work with multiple departments to create seamless, personalised experiences while upholding the highest standards of service and integrity.

Qualifications

• Experience in hospitality, hotels or gaming environments.
• Excellent communication and interpersonal skills.
• Experience managing bookings and administrative tasks.
• Willing to obtain Casino Employee Licence and RSA/RSG where required.
• Valid driver's licence is highly regarded.

Responsibilities

• Welcome VIP members and guests with warmth and professionalism.
• Coordinate accommodation, restaurant, entertainment and transport bookings.
• Answer telephone and email enquiries.
• Maintain accurate bookings and guest records with discretion.
• Support VIP Service Executives with itineraries and premium experiences.
• Work with Gaming, Hotels, Concierge and F&B to deliver seamless guest experiences.

Skills

Hospitality

Customer service

Booking management

Opera PMS

Communication

Time management

Multilingual

Tools

Opera PMS

Job description

Join Our Team Are you passionate about delivering exceptional service and creating memorable experiences?

The Ville Resort Casino is currently seeking full time and part time VIP Services Receptionists to join our VIP Services team.

This is more than a concierge role. It's an opportunity to build a rewarding career with North Queensland's leading integrated resort and casino.

Our VIP Services team delivers personalised experiences to our premium casino members through luxury hospitality, gaming, accommodation, dining, entertainment and exclusive events. Working alongside our VIP Service Executives and teams across Gaming, Hotels, Food and Beverage and Events, you'll help create memorable experiences while developing valuable skills in one of Australia's most diverse hospitality groups.

Whether you're looking to build a career in luxury hospitality, gaming or customer experience, you'll have the opportunity to learn from experienced professionals, develop new skills and explore genuine career pathways across The Ville, Morris Group and our collection of hotels, luxury lodges and hospitality businesses throughout Australia.

The Role

As a VIP Services Receptionist, you'll be based at our VIP Concierge reception and will be the first point of contact for many of our valued casino members and guests.

Working closely with our VIP Service Executives, you'll welcome guests into our exclusive VIP gaming areas, coordinate accommodation, restaurant, entertainment and transport bookings, answer telephone and email enquiries, conduct guest meet and greets and help deliver seamless, personalised experiences throughout every stage of the guest journey.

Your responsibilities will include:

• Welcoming VIP members and guests with warmth, professionalism and genuine hospitality.
• Providing exceptional service from the VIP Concierge reception.
• Answering telephone and email enquiries.
• Coordinating accommodation, restaurant, entertainment and transport bookings.
• Conducting guest arrivals, departures and meet and greets.
• Building genuine relationships with members through personalised service.
• Supporting VIP Service Executives by coordinating guest itineraries, reservations and premium experiences.
• Liaising with Gaming, Hotels, Concierge, Food and Beverage and other departments to deliver seamless guest experiences.
• Maintaining accurate bookings and guest records while ensuring the highest standards of discretion, professionalism and regulatory compliance.

About You

You are passionate about hospitality and genuinely enjoy creating memorable experiences. You thrive in a fast-paced environment, take pride in delivering personalised service and enjoy building lasting relationships with guests.

To be successful in this role, you'll have:

• Previous experience in hospitality, hotels, concierge, reception, customer service or gaming.
• Exceptional communication and interpersonal skills with a professional presentation.
• Experience managing bookings, reservations and administrative tasks in a fast-paced environment.
• Strong organisational and time management skills with the ability to prioritise competing tasks.
• Strong computer literacy, with Opera or similar property management system experience highly regarded.
• Fluency in Vietnamese, Cantonese or Mandarin will be highly regarded.
• A current unrestricted driver's licence highly regarded.
• The ability to obtain and maintain a Casino Employee Licence.
• Current Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG), or willingness to obtain.
• Flexibility to work a rotating roster including weekends, evenings and public holidays.

Why join us

• Work in the region’s premier destination for dining, events and entertainment.
• Idyllic location in tropical North Queensland
• Penalties apply on weekends, late nights and public holidays
• Uniforms supplied and laundered
• Free car parking
• Employee Assistance Program
• Corporate discount on health insurance
• Paid Parental Leave
• Generous discounts across Morris Group
• Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

About Us

The Ville is tropical North Queensland’s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations. We’re always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.

The Ville’s parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge and Mt Mulligan Lodge, in addition to owning a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.

As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.