Senior Hospitality Village Leader

The Village on Blain; Blackwater; On-site; AUD 180,000 - 240,000; Full time

Job summary

The Village on Blain in Blackwater, Queensland, seeks an experienced hospitality and operations leader to take the reins of its 720-room village. Reporting to the Managing Director, you will oversee all aspects of village operations, lead a team of 50+ staff and ensure exceptional guest service while delivering safe, profitable operations.

You will drive performance, manage budgets, strengthen client and stakeholder relationships, and collaborate with the Brisbane-based Shared Services team to

Qualifications

• Extensive management experience in a similar setting
• Degree or qualification in Hospitality Management or Tourism
• Success in accommodation villages, hotels or resorts
• Senior operational leadership experience (Village Manager, Duty Manager, Operations Manager)
• Experience managing accommodation, reception, reservations and housekeeping
• Strong commercial and financial acumen with budgets
• Experience using property management, reservations and operational systems
• Tech-savvy and leveraging systems/automation to improve outcomes
• Understanding of Workplace Health and Safety obligations
• Excellent communication and stakeholder management
• Ability to lead through change
• Interest in digital transformation

Responsibilities

• Oversee all aspects of village operations, including accommodation, catering, housekeeping, reception, maintenance and grounds
• Drive operational performance and foster a positive workplace culture
• Strengthen relationships with clients and stakeholders
• Ensure delivery of exceptional service while maintaining a safe, efficient and profitable operation
• Manage budgets and operational performance
• Identify opportunities for continuous improvement and growth
• Lead and develop a committed and experienced workforce

Skills

Leadership

Stakeholder management

Budgeting

Operations management

Communication

Change management

Digital transformation interest

Education

Hospitality Management degree

Related field qualification

Tools

Property management systems

Reservations systems

Operational systems

Job description

The Village on Blain in Blackwater, Queensland, seeks an experienced hospitality and operations leader to take the reins of its 720-room village. Reporting to the Managing Director, you will oversee all aspects of village operations, lead a team of 50+ staff and ensure exceptional guest service while delivering safe, profitable operations.

You will drive performance, manage budgets, strengthen client and stakeholder relationships, and collaborate with the Brisbane-based Shared Services team to