Receptionist - Real Estate

Ham Kerr Property; City of Melbourne; On-site; AUD 50,000 - 62,000; Full time

Job summary

Ham Kerr Property in Melbourne is seeking a professional and organized Front Office Receptionist to be the welcoming face of our boutique agency. This role is central to the smooth running of our office, creating a positive first impression for clients, tenants and contractors while providing administrative support to our property management team.

If you enjoy working with people in an structured environment and take pride in delivering excellent service, this is a fantastic opportunity to build

Qualifications

• Professional and organized front desk or administrative experience.
• Strong written and verbal communication skills.
• Customer-focused service mindset and professional presentation.

Responsibilities

• Welcome clients, tenants and visitors to the office in a professional and friendly manner.
• Answer and manage incoming phone calls, emails and general inquiries.
• Assist property management and sales teams with administrative tasks and documentation.
• Manage keys, mail, maintenance requests and general office coordination.
• Maintain organised digital and physical records using internal systems.

Skills

Reception experience

Administration

Customer service

Communication

Team player

Tools

Office software

Digital tools

Job description

For over 35 years, Ham Kerr Propertyhas been a trusted, family-run, boutique agency with a reputation for professionalism, stability, and genuine care.

We specialise in property management and pride ourselves on building long-term relationships with our clients and tenants. Our team culture is supportive, collaborative and focused on growth — many of our staff have been with us for decades.

At Ham Kerr Property, we combine traditional personal service with industry-leading technology, automation and virtual assistant support, allowing our team to focus on delivering exceptional client experiences.

About the Role

We are seeking a professional and organized Front Office Receptionistto be the welcoming face of our agency.

This role is central to the smooth running of our office, creating a positive first impression for clients, tenants and contractors while providing administrative support to our property management team.

If you enjoy working with people, thrive in an organised environment and take pride in delivering excellent service, this is a fantastic opportunity to build a long-term career in real estate.

Key Responsibilities

• Welcome clients, tenants and visitors to the office with a professional and friendly approach


• Answer and manage incoming phone calls, emails and general enquiries


• Assist the property management and sales teams with administrative tasks and documentation


• Manage keys, mail, maintenance requests and general office coordination


• Maintain organised digital and physical records using our internal systems

About You

You are friendly, organised and professional, with strong communication skills and a genuine desire to help people.

You enjoy being part of a team, take pride in your work, and are comfortable working with modern office systems and technology.

What You'll Bring

• Previous reception or administration experience (real estate experience highly regarded)


• Excellent written and verbal communication skills


• Strong attention to detail and organisational skills


• Professional presentation and customer service mindset


• Confidence using office systems, and digital tools


• A Current Agent's Representative Certificate is highly desirable.

Why Join Us?

• Join a stable, close-knit boutique agencywith a supportive culture


• Work in a professional office with strong systems and technology support


• Ongoing training and development opportunities


• A role with long-term career potential in the real estate industry

At Ham Kerr Property, we believe the front office sets the tone for everything we do. If you take pride in creating a welcoming environment and enjoy being part of a professional team, we'd love to hear from you.