Receptionist

The Agency; Rockhampton Regional; On-site; AUD 45,000 - 56,000; Full time

Job summary

The Agency in Rockhampton welcomes applications for a Front Receptionist to be the welcoming face of the office, handling in-person, phone, and email enquiries and supporting daily front-of-house operations.

You will coordinate with Property Management and Sales teams, manage messages, and provide general admin assistance, ensuring a polished, efficient office environment during full-time hours from 8:30 am to 5 pm, Monday to Friday.

Qualifications

• Experience delivering front-desk or reception duties.
• Strong customer service and communication abilities.
• Ability to multitask and stay organised under pressure.
• Clear, professional verbal and written communication.
• High attention to detail and accuracy in tasks.
• Team oriented with rapport-building across levels of the business.

Responsibilities

• Greet and announce clients and visitors to the appropriate team members
• Answer all calls with a professional, friendly manner
• Take and relay phone messages promptly with full caller details
• Handle internal staff and client enquiries with efficiency and care
• Assist the Portfolio Partners and Management Team with general admin support
• Filing, scanning, and document management

Skills

Administrative skills

Customer service

Interpersonal skills

Multitasking

Written & verbal communication

Attention to detail

Team player

Job description

Join a leading real estate agency where first impressions truly matter!

Are you someone who thrives in a fast-paced environment, has a passion for customer service, and enjoys being the go-to person in the office? We’re looking for a warm, professional, and organised Front Receptionist to be the face of our dynamic real estate agency.

About the Role:

As our Front Concierge, you will be the first point of contact for all clients and staff whether in person, over the phone, or by email. Your role is critical in maintaining a welcoming, polished front of house while ensuring the day-to-day operations of the office run smoothly. You’ll work closely with our Property Management and Sales Teams, helping create a seamless experience for both clients and staff.

Full-Time | Monday to Friday 8.30 am – 5 pm

Key Responsibilities:

• Greet and announce clients and visitors to the appropriate team members
• Answer all calls with a professional, friendly manner
• Take and relay phone messages promptly with full caller details
• Handle internal staff and client enquiries with efficiency and care
• Assist the Portfolio Partners and Management Team with general admin support
• Filing, scanning, and document management

What We’re Looking For:

• Strong administrative and organisational skills
• Exceptional customer service and interpersonal skills
• A flexible, can-do attitude with the ability to multitask and prioritise
• Excellent verbal and written communication
• High attention to detail and accuracy
• A team player who can build rapport across all levels of the business

If you are, proactive, and passionate about making people feel welcome, we’d love to hear from you!