Receptionist / Office Administrator

GRK Plumbing, Draining & Gas Fitting; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

GRK Plumbing, Draining & Gas Fitting is seeking a professional Receptionist / Office Administrator to join our Salisbury team on a full-time basis. You will be the first point of contact for clients and tradespeople, handling inquiries, scheduling, and general admin to keep operations running smoothly.

Join a well-established trades business that values accuracy, reliability and a friendly, customer-focused approach.

Qualifications

• Proven experience as receptionist or office administrator, preferably in trades or service industries.
• Excellent written and verbal communication with diverse clients and staff.
• Strong organizational and time-management abilities with multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and related software.
• Experience with scheduling software or appointment management is advantageous.
• Friendly, welcoming demeanor and customer service mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and accuracy in record-keeping and data entry.
• Reliable and punctual with a professional work approach.
• Current driver’s licence preferred.

Responsibilities

• Greeting and welcoming clients, customers, and tradespeople in a professional and courteous manner.
• Answering phones, taking messages, and directing calls to the appropriate team members.
• Managing appointment scheduling and maintaining an accurate calendar for staff and site visits.
• Processing and filing paperwork, invoices, and administrative documents in an organized manner.
• Responding to customer inquiries via phone, email, and in person in a timely and helpful way.
• Coordinating dispatch and scheduling of plumbing, draining and gas fitting jobs.
• Assisting with compliance-related tasks and document management.
• Performing general data entry and record-keeping tasks.
• Supporting the management team with administrative tasks and projects as required.
• Experience in customer service and handling phone inquiries whilst maintaining a professional reception area.

Skills

Reception experience

Office administration

Communication

MS Office

Scheduling software

Tools

Microsoft Office

Job description

GRK Plumbing, Draining & Gas Fitting – Salisbury QLD

GRK Plumbing, Draining & Gas Fitting is seeking a professional and organized Receptionist / Office Administrator to join our team on a full-time basis in Salisbury, QLD 4107. This is a key position that serves as the first point of contact for our clients, customers, and tradespeople, whilst also providing essential administrative support to ensure smooth day-to-day operations. You will be part of our office team, managing communications, scheduling, customer inquiries, and general administration to help our plumbing, draining and gas fitting services run efficiently and professionally.

What you'll be doing

• Greeting and welcoming clients, customers, and tradespeople in a professional and courteous manner
• Answering phones, taking messages, and directing calls to the appropriate team members
• Managing appointment scheduling and maintaining an accurate calendar for staff and site visits
• Processing and filing paperwork, invoices, and administrative documents in an organized manner
• Responding to customer inquiries via phone, email, and in person in a timely and helpful way
• Coordinating dispatch and scheduling of plumbing, draining and gas fitting jobs
• Assisting with compliance-related tasks and document management
• Performing general data entry and record-keeping tasks
• Supporting the management team with administrative tasks and projects as required
• Experience in customer service and handling phone inquiries whilst maintaining a professional reception area

What we're looking for

• Proven experience working as a receptionist or in an office administration role, preferably within a trades or service-based industry
• Strong communication skills, both written and verbal, with the ability to interact professionally with diverse clients and staff
• Excellent organizational and time management abilities, with the capacity to manage multiple tasks and priorities
• Proficiency with Microsoft Office (Word, Excel, Outlook) and other relevant office software
• Experience with scheduling software or appointment management systems is advantageous
• A friendly, welcoming demeanor and a genuine customer service mindset
• Ability to work independently and as part of a team in a fast-paced environment
• Attention to detail and accuracy in record-keeping and data entry
• Reliability and punctuality, with a professional approach to work
• A current driver's licence is preferred

What we offer

At GRK Plumbing, Draining & Gas Fitting, we value our team members and are committed to creating a positive and supportive work environment. We offer a competitive salary package, a collaborative team culture, and the opportunity to be part of a well-established and respected business in the trades industry. You will have the chance to develop your skills in a growing company, work with experienced professionals, and make a real difference to our operational success. We also provide a safe and professional workplace where your contributions are recognized and appreciated.

About us

GRK Plumbing, Draining & Gas Fitting is a trusted provider of comprehensive plumbing, draining and gas fitting services in the Salisbury area and beyond. With a reputation built on quality workmanship, reliability, and professional service, we serve both residential and commercial clients. Our team of skilled tradespeople is dedicated to delivering solutions that meet our customers' needs with integrity and expertise. We are committed to maintaining the highest standards of service and safety whilst fostering a collaborative and supportive workplace culture for all our team members.

If you are an organized, customer-focused professional ready to take on this rewarding reception and administration role, we would love to hear from you.