Receptionist - Coolwaters -Yeppoon

G'day Group; Livingstone Shire; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist at Discovery Parks – Coolwaters, Yeppoon. You will welcome guests, handle check-ins/outs, manage bookings, and coordinate with housekeeping to ensure readiness of accommodations. Strong guest-service focus and solid communication are essential.

Responsibilities include cash handling, daily office administration, and delivering local information to guests. Weekend, public holiday, and evening availability is required to support a thriving coastal

Qualifications

• Customer service focus and guest-centric mindset.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Proficient computer skills and attention to detail.

Responsibilities

• Provide a high standard of customer service to guests.
• Process guest check-ins and check-outs.
• Use RMS or comparable system to manage bookings and accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests information about local areas and attractions.
• Perform day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.

Tools

RMS Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Coolwaters, Yeppoon!

A well-loved local holiday spot, our park offers a great work environment, a friendly team, and the chance to be part of a thriving coastal community.

The Role

Duties

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Passionate about delivering exceptional Guest experience
• Proficient computer skills, Preferred knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers license essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.