Receptionist - Coolwaters -Yeppoon

Discovery Parks; Livingstone Shire; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G’day Rewards partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist for our Coolwaters park in Yeppoon. You will greet guests, process check-ins/outs, and manage reservations with the park booking system. You will support with room readiness coordination and provide local information to guests.

Ideal candidates will have a passion for guest experience, strong communication, and the ability to work flexible hours including weekends and public holidays. A valid driver’s license is preferred.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Proficient computer skills and ability to handle reservations accurately.
• Ability to manage cash transactions with accuracy.
• Attention to detail and organised approach to tasks.
• Flexible to work weekends, public holidays and evenings.

Responsibilities

• Provide a high standard of guest service at check-in/out.
• Process reservations and manage accounts in the booking system.
• Coordinate with Housekeeping on accommodation readiness.
• Provide information about local attractions and property facilities.
• Handle day-to-day office administration.
• Maintain positive relationships with park teams, residents and guests.

Skills

Guest service

Reservation system (RMS)

Cash handling

Communication

Organisational skills

Customer focus

Tools

RMS

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Coolwaters, Yeppoon!

A well-loved local holiday spot, our park offers a great work environment, a friendly team, and the chance to be part of a thriving coastal community.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Passionate about delivering exceptional Guest experience
• Proficient computer skills, Preferred knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers license essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.