Guest Experience Front Desk – Holiday Park

G'day Group; Livingstone Shire; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist at Discovery Parks – Coolwaters, Yeppoon. You will welcome guests, handle check-ins/outs, manage bookings, and coordinate with housekeeping to ensure readiness of accommodations. Strong guest-service focus and solid communication are essential.

Responsibilities include cash handling, daily office administration, and delivering local information to guests. Weekend, public holiday, and evening availability is required to support a thriving coastal

Qualifications

• Customer service focus and guest-centric mindset.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Proficient computer skills and attention to detail.

Responsibilities

• Provide a high standard of customer service to guests.
• Process guest check-ins and check-outs.
• Use RMS or comparable system to manage bookings and accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests information about local areas and attractions.
• Perform day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist at Discovery Parks – Coolwaters, Yeppoon. You will welcome guests, handle check-ins/outs, manage bookings, and coordinate with housekeeping to ensure readiness of accommodations. Strong guest-service focus and solid communication are essential.

Responsibilities include cash handling, daily office administration, and delivering local information to guests. Weekend, public holiday, and evening availability is required to support a thriving coastal