General Manager

G'day Group; Rockhampton Regional; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Live-in accommodation

Flexible roster

G’Day Group discounts

Career development

EAP & wellbeing support

Job summary

Coolwaters Discovery Parks Yeppoon, part of the G’Day Group, is seeking a hands-on General Manager to lead a diverse accommodation and group tourism operation. You will drive operational excellence, guest experiences and sustainable performance while overseeing day-to-day park activities and on-site catering for school groups.

You’ll manage an experienced team across hospitality, catering and facilities, oversee budgeting, safety and compliance, and foster a positive, KPI-driven culture that

Qualifications

• Proven leadership of park or hotel operations with P&L responsibility.
• Strong financial acumen with budgeting and cost controls.
• Experience with school groups and catering is a plus.
• WHS and food safety knowledge required.

Responsibilities

• Lead and develop the park team to deliver high standards across accommodation, guest services and facilities.
• Oversee on-site catering, café and large group function spaces for school groups and events.
• Review P&L and key financial percentages to control food and labour costs.
• Provide leadership to Events Coordinator, Chef and kitchen team with budgets and KPIs.
• Ensure WHS, food safety and compliance across catering and kitchen operations.
• Identify opportunities for continuous improvement across park and group operations.
• Build a positive, accountable and inclusive workplace culture.

Skills

Leadership

Financial acumen

People development

Communication

RMS experience

WHS knowledge

Education

Hospitality/Business management degree

Food Safety certification

RSA certification

Tools

RMS system

Job description

About Us

G’Day Group is the largest regional accommodation network in Australia, encompassing Discovery Parks, G’Day Parks, and the G’Day Rewards loyalty program. With over 300 holiday parks and resorts across the country, we’re committed to creating unforgettable Australian holiday experiences.

Coolwaters, Yeppoon Discovery Park

Located in beautiful Yeppoon on Queensland’s Capricorn Coast, Coolwaters Discovery Parks offers a relaxed coastal setting surrounded by beaches, islands and natural attractions. The park provides a diverse range of accommodation, group facilities, catering and recreational amenities, making it an ideal destination for families, school groups and holidaymakers.

The Role

As the General Manager, you will take the reins of a diverse accommodation and group tourism operation, with responsibility for delivering operational excellence, exceptional guest experiences and sustainable commercial performance. You’ll lead an experienced team and oversee the day-to-day operation of the park, including its school group and catering facilities.

Key Responsibilities Include

• Leading and developing the park team to deliver consistently high standards across accommodation, guest services and facilities.
• Overseeing the operation of the on-site catering facility, café and large group function space, which caters for school groups and events
• Reviewing the P&L and key financial percentages to ensure food and labour costs are controlled and the operation is performing efficiently.
• Providing leadership and direction to the Events Coordinator, Chef and kitchen team, ensuring clear accountability, budgets and KPIs.
• Ensuring strong WHS, food safety and compliance practices across the catering and kitchen operations.
• Identifying opportunities for continuous improvement across the park and group operations.
• Building a positive, accountable and inclusive workplace culture.
• Representing Coolwaters Discovery Parks and the G’Day Group within the local tourism and business community.

About You

We’re looking for an experienced, hands-on hospitality and tourism leader who thrives in a dynamic environment and understands what it takes to operate a successful accommodation business with group catering facilities. You will be commercially focused, customer-centric, resilient and passionate about developing people.

To Succeed In This Role, You’ll Bring

• Proven experience as a General Manager, Operations Manager or senior leader within a resort, hotel, holiday park, tourism or hospitality operation.
• Strong financial acumen and experience managing P&L, budgets, food costs, wages, purchasing and operational expenses.
• Drivers License essential
• RMS experience preferable
• A strong understanding of WHS, food safety and compliance requirements.
• Relevant qualifications in hospitality or business management, including Food Safety and RSA certifications where applicable.
• Strong leadership capabilities, with the ability to develop teams and set out clear KPIs and standards.
• Excellent communication and interpersonal skills, with the ability to work with school groups, staff, suppliers and community stakeholders.
• A genuine passion for tourism, guest experience and regional Queensland.

Benefits

• Live-in accommodation provided, giving you the opportunity to fully embrace the Coolwaters lifestyle
• Flexible roster with autonomy to manage your schedule.
• Exclusive G’Day Group discounts on accommodation, travel, fuel, fitness and more.
• Career development and internal progression across 300+ parks and resorts.
• Leadership autonomy to make a real impact on the park, team and guest experience.
• Employee Assistance Program (EAP) and wellbeing support.
• Service recognition awards celebrating your contribution.

Ready to make your mark in a unique tourism operation in one of Queensland’s most desirable destinations?

This role includes extensive manual handling tasks, including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilising machinery where required. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. The G’Day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.