Receptionist and Administration Officer

Nq-Cowboys-Limited; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Job summary

The NQ Toyota Cowboys Group is seeking an organised, energetic Receptionist and Administration Officer to join our team. You will be the first contact for visitors, members and partners, blending reception, admin, retail, membership and ticketing duties to deliver a welcoming experience.

You will handle inquiries, support office operations and maintain data integrity while contributing to a positive team culture with opportunities for growth within the Cowboys Group.

Qualifications

• At least 3 years’ experience in reception, administration or retail sales.
• Strong computer literacy and data-entry accuracy.
• Excellent written and verbal communication skills.
• Strong organisational and time-management capabilities.
• Ability to build positive working relationships with internal and external stakeholders.
• Experience handling difficult enquiries and resolving issues through customer service.

Responsibilities

• Welcome and assist visitors, members, partners, suppliers and stakeholders.
• Manage telephone, email and in-person enquiries professionally.
• Provide general administrative support including mail, orders and office supplies.
• Maintain the retail area and assist customers with merchandise purchases.
• Coordinate sign-in, access and security requirements.
• Prepare monthly retail sales reports for management.
• Respond to complaints and elevate as needed.
• Identify opportunities to improve admin processes and customer service.

Skills

Customer service

Organisational skills

Data entry

Education

Business Administration or related qualification

Tools

Microsoft Office

Job description

The NQ Toyota Cowboys Group is looking for an organised, energetic and customer-focused Receptionist and Administration Officer to join our team!

About the Cowboys Group

The NQ Toyota Cowboys Group are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field.

About the Role

Our Receptionist and Administration Officer is the first point of contact for our visitors, members, partners, suppliers and stakeholders, and is responsible for creating a welcoming and professional experience. This position combines reception, administration, customer service, retail, membership and ticketing responsibilities so you will never be bored.

Key Responsibilities

• Welcome and assist visitors, members, partners, suppliers and stakeholders.
• Manage telephone, email and in-person enquiries professionally and efficiently.
• Provide general administrative support across the NQCL Group including: coordinating incoming and outgoing mail and deliveries, order and monitor office supplies, maintain electronic and physical filing system and confidential records, etc.
• Maintain the presentation of the retail area and assist customers with merchandise purchases.
• Coordinate visitor and contractor sign-in, access and security requirements.
• Prepare monthly retail sales reports for management and relevant stakeholders
• Respond to complaints appropriately and elevate matters when required.
• Identify opportunities to improve administrative processes and customer service outcomes

About you

You will be a confident, organised and approachable professional who enjoys working with people and can balance customer service with competing administrative priorities.

To succeed in this role, you will ideally have:

• At least 3 years’ experience in reception, administration or retail sales.
• Strong computer literacy, Microsoft Office knowledge and data-entry accuracy.
• Excellent written and verbal communication skills.
• Strong organisational and time-management capabilities.
• Ability to build positive working relationships with internal and external stakeholders.
• Experience handling difficult enquiries and resolving issues through effective negotiation and customer service.
• A current driver’s licence and Working With Children Card (Blue Card).

A relevant qualification in Business Administration, Customer Engagement or Retail will be highly regarded.

Why you’ll love it here

• Be part of a vibrant and well-respected organisation with strong community focus
• Work in a supportive team environment with opportunities for professional development
• Enjoy staff benefits across the Cowboys Group Companies