Receptionist and Administration Officer

NQ Cowboys Ltd; Townsville City; In loco; AUD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff benefits across Cowboys Group

Descrizione del lavoro

The NQ Cowboys Group is seeking a proactive Receptionist and Administration Officer to join our team in Townsville. You’ll be the first point of contact for visitors, members, partners, suppliers and stakeholders, delivering a welcoming, professional experience across reception, administration, customer service, retail, membership and ticketing tasks.

You will handle enquiries, maintain records, support office operations and assist with merchandise sales, sign-in coordination, and monthly sales

Competenze

• 3+ years experience in reception, administration or retail is preferred.
• Excellent written and verbal communication skills.
• Strong computer literacy and data-entry accuracy.

Mansioni

• Greet visitors and assist members, partners, suppliers and stakeholders.
• Handle telephone, email and in-person inquiries promptly and professionally.
• Provide general administrative support: mail, deliveries, office supplies, filing and records.
• Maintain retail area presentation and assist customers with merchandise purchases.
• Coordinate visitor and contractor sign-in, access and security requirements.
• Prepare monthly retail sales reports for management and stakeholders.
• Resolve issues and respond to complaints with appropriate escalation when needed.
• Identify opportunities to improve administrative processes and customer service outcomes.

Conoscenze

Customer service

Data entry

Microsoft Office

Communication

Organisational skills

Formazione

Business Admin / Retail qualification

Strumenti

Microsoft Office

Descrizione del lavoro

The NQ Toyota Cowboys Group is looking for an organised, energetic and customer-focused Receptionist and Administration Officer to join our team!

About the Cowboys Group

The NQ Toyota Cowboys Group are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field.

About the Role

Our Receptionist and Administration Officer is the first point of contact for our visitors, members, partners, suppliers and stakeholders, and is responsible for creating a welcoming and professional experience. This position combines reception, administration, customer service, retail, membership and ticketing responsibilities so you will never be bored.

Key Responsibilities

• Welcome and assist visitors, members, partners, suppliers and stakeholders.
• Manage telephone, email and in-person enquiries professionally and efficiently.
• Provide general administrative support across the NQCL Group including: coordinating incoming and outgoing mail and deliveries, order and monitor office supplies, maintain electronic and physical filing system and confidential records, etc.
• Maintain the presentation of the retail area and assist customers with merchandise purchases.
• Coordinate visitor and contractor sign-in, access and security requirements.
• Prepare monthly retail sales reports for management and relevant stakeholders
• Respond to complaints appropriately and escal ate matters when required.
• Identify opportunities to improve administrative processes and customer service outcomes

About you

You will be a confident, organised and approachable professional who enjoys working with people and can balance customer service with competing administrative priorities.

To succeed in this role, you will ideally have:

• At least 3 years’ experience in reception, administration or retail sales.
• Strong computer literacy, Microsoft Office knowledge and data-entry accuracy.
• Excellent written and verbal communication skills.
• Strong organisational and time-management capabilities.
• Ability to build positive working relationships with internal and external stakeholders.
• Experience handling difficult enquiries and resolving issues through effective negotiation and customer service.
• A current driver’s licence and Working With Children Card (Blue Card).

A relevant qualification in Business Administration, Customer Engagement or Retail will be highly regarded.

Why you’ll love it here

• Be part of a vibrant and well-respected organisation with strong community focus
• Work in a supportive team environment with opportunities for professional development
• Enjoy staff benefits across the Cowboys Group Companies