Receptionist

Cowboys Leagues Club; Townsville City; On-site; AUD 42,000 - 60,000; Full time

Job summary

The Cowboys Leagues Club in Townsville, Queensland, is seeking a friendly Receptionist to be the first point of contact for members, guests, and visitors. This dynamic role involves greeting guests, signing in members, and handling inquiries with a professional approach.

Responsibilities include processing memberships, managing dining and function bookings, and maintaining a tidy, welcoming front-of-house. A strong team player with awareness of Liquor Licensing Laws is essential.

Qualifications

• Customer service experience in a hospitality or retail setting.
• Ability to greet and assist members, guests and visitors professionally.
• Strong communication and problem-solving skills.

Responsibilities

• Meeting and greeting members and guests.
• Signing in guests and encouraging membership.
• Ensuring dress standards are followed.
• Answering the Club's phone.
• Processing memberships and renewals.
• Dining and Function bookings.
• Membership and Club enquiries.
• Maintain a clean and organised work environment.

Skills

Guest service orientation

Communication skills

Conflict resolution

Time management

Teamwork

Liquor Licensing Laws knowledge

Education

Food Handlers Certificate

RSA Certificate

Job description

The Cowboys Leagues Club is a leading entertainment and hospitality provider in Townsville, Queensland and the social home for the NQ Toyota Cowboys. Our club is known for its warm and welcoming atmosphere, diverse range of facilities, commitment to the local community as well as being an employer of choice for over 25 years. We take pride in our strong reputation and the loyalty of our patrons, which is a testament to the dedication of our valued team.

About the role

As a Receptionist at Cowboys Leagues Club, you will be the first point of contact for our members, guests, and visitors, helping to create a welcoming and professional experience from the moment they arrive. This is a fast-paced and varied role where no two days are the same.

Key responsibilities

• Meeting and greeting members and guests
• Signing in guests and lawfully encouraging membership
• Ensuring the clubs dress standards are adhered to
• Answering the Club's phone
• Processing membership and renewals
• Dining and Function bookings
• Membership and Club enquiries
• Maintain a clean and organised work environment

About you

• Initiative and motivation
• Confidence to effectively manage a diverse range of customers
• Understanding and confidence to enforce Liquor Licensing Laws of Queensland
• Excellent teamwork and time management skills
• Ability to work without supervisionAbility to work, day, nights, and weekends
• Hold a valid Food Handlers Certificate or be willing to obtain one
• Hold a valid RSA or be willing to obtain one (Mandatory requirement)

*Please note: due to the large volume of applications received only shortlisted candidates will be contacted. We thank you in advancefor your interest in working for the Cowboys Leagues Club.

Please be advised, it will be a requirement of the preferred applicants to undertake a Federal Police Check.