Customer-Centric Reception & Admin Specialist

Nq-Cowboys-Limited; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Job summary

The NQ Toyota Cowboys Group is seeking an organised, energetic Receptionist and Administration Officer to join our team. You will be the first contact for visitors, members and partners, blending reception, admin, retail, membership and ticketing duties to deliver a welcoming experience.

You will handle inquiries, support office operations and maintain data integrity while contributing to a positive team culture with opportunities for growth within the Cowboys Group.

Qualifications

• At least 3 years’ experience in reception, administration or retail sales.
• Strong computer literacy and data-entry accuracy.
• Excellent written and verbal communication skills.
• Strong organisational and time-management capabilities.
• Ability to build positive working relationships with internal and external stakeholders.
• Experience handling difficult enquiries and resolving issues through customer service.

Responsibilities

• Welcome and assist visitors, members, partners, suppliers and stakeholders.
• Manage telephone, email and in-person enquiries professionally.
• Provide general administrative support including mail, orders and office supplies.
• Maintain the retail area and assist customers with merchandise purchases.
• Coordinate sign-in, access and security requirements.
• Prepare monthly retail sales reports for management.
• Respond to complaints and elevate as needed.
• Identify opportunities to improve admin processes and customer service.

Skills

Customer service

Organisational skills

Data entry

Education

Business Administration or related qualification

Tools

Microsoft Office

Job description

The NQ Toyota Cowboys Group is seeking an organised, energetic Receptionist and Administration Officer to join our team. You will be the first contact for visitors, members and partners, blending reception, admin, retail, membership and ticketing duties to deliver a welcoming experience.

You will handle inquiries, support office operations and maintain data integrity while contributing to a positive team culture with opportunities for growth within the Cowboys Group.