Receptionist - Allied Health Clinic

Central West Allied Health; Dubbo; On-site; AUD 32,000 - 40,000; Part time

Job summary

Central West Allied Health in Dubbo is seeking a friendly Part-Time Receptionist to join our team. You will welcome patients, manage check-ins, answer calls and emails, schedule appointments and support billing and records.

The role requires strong communication, organisation and a professional, compassionate approach. Proficiency with practice management software (Cliniko) is advantageous, and you will work closely with clinicians and admin staff to keep the clinic running smoothly.

Qualifications

• Previous experience in receptionist/administration, preferably in healthcare.
• Friendly, approachable and professional demeanor.
• Excellent communication and interpersonal skills.
• Strong organisation and multitasking in a busy clinical environment.
• Attention to detail and accurate record-keeping.

Responsibilities

• Welcome patients and visitors, check them in, and direct them to the practitioner.
• Answer phone calls and emails; respond to routine questions and take messages.
• Schedule, confirm, reschedule, and cancel appointments.
• Collect and update patient details, referrals, and forms in the practice management system.
• Process payments, issue receipts, and assist with billing or health-fund claims.
• Maintain patient records and handle confidential information.
• Coordinate referrals and communicate with patients and providers.
• Keep the reception area tidy and manage waiting-room flow.
• Monitor office supplies and restocking.
• Follow clinic procedures for cancellations and emergencies.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

Reliability

Punctuality

Team player

Tools

Cliniko

Job description

Central West Allied Health is looking for a friendly, organised and enthusiastic Part-Time Receptionist to join our friendly team in Dubbo.

We're passionate about providing high-quality healthcare to our regional communities, and we're looking for someone who shares that passion and loves making people feel welcome.

Hours: 8:30am - 4:30pm

About the role:

Welcome patients and visitors, check them in, and direct them to the appropriate practitioner or room.

Answer phone calls and emails; respond to routine questions and take accurate messages.

Schedule, confirm, reschedule, and cancel appointments.

Collect and update patient details, referrals, and forms in the practice management system.

Process payments, issue receipts, and help with billing or health-fund claims, as required.

Maintain patient records and handle confidential information in line with privacy requirements.

Coordinate referrals and communicate with patients, practitioners, and other health providers.

Keep the reception area tidy and help maintain appointment and waiting-room flow.

Monitor office supplies and arrange restocking.

Follow clinic procedures for cancellations, late arrivals, emergencies, and infection prevention.

What we're looking for:

Previous experience in a receptionist, administration or customer service role (ideally within a healthcare or allied health setting).

Friendly, approachable and professional, with a genuine passion for helping people.

Excellent communication and interpersonal skills, with the ability to build rapport with clients and healthcare professionals.

Strong organisational skills and the ability to multitask in a busy clinical environment.

High attention to detail and accuracy when managing bookings, patient records and general administration.

Confident using computers and practice management software, with experience in Cliniko an advantage.

A proactive team player who can also work independently and use initiative.

Reliable, punctual and adaptable, with a positive attitude and willingness to learn.

A professional and compassionate approach to client care, always maintaining confidentiality.