Allied Health Practice Receptionist

Fundamental Health; Canberra; On-site; AUD 41,000 - 55,000; Full time

Job summary

Fundamental Health in the ACT is seeking a friendly, organized receptionist to join our busy allied health practice. This full-time, in-person role involves welcoming patients, answering calls and emails, coordinating appointments and supporting clinicians to keep the practice running smoothly.

You will manage referrals, payments and patient records with attention to detail, while collaborating with a supportive team.

Qualifications

• Experience in medical reception or admin preferred.
• Strong organisational skills and attention to detail.
• Excellent communication and customer-service abilities.

Responsibilities

• Welcoming patients and managing reception
• Responding to phone and email enquiries
• Coordinating appointment bookings and managing practitioner schedules
• Managing referrals and patient correspondence
• Liaising with doctors, specialists and other health providers
• Processing patient payments and assisting with account reconciliation
• Maintaining accurate patient records and administration
• Supporting our clinical team with day-to-day practice operations

Skills

Reception duties

Customer service

Administrative support

Scheduling

Job description

We're looking for a friendly, organised and capable person to join our busy allied health practice at Fundamental Health.

If you have strong administration and customer-service skills, enjoy working with people and can confidently manage a busy reception environment, we'd love to hear from you.

Previous experience in a medical or allied health setting is welcome, but not essential.

This is an immersive hands-on role where you'll get to know our patients, work closely with our practitioners and play an important part in keeping our practice running smoothly.

Key responsibilities

• Welcoming patients and managing reception
• Responding to phone and email enquiries
• Coordinating appointment bookings and managing practitioner schedules
• Managing referrals and patient correspondence
• Liaising with doctors, specialists and other health providers
• Processing patient payments and assisting with account reconciliation
• Maintaining accurate patient records and administration
• Supporting our clinical team with day-to-day practice operations

About you

• Friendly, professional and confident in a patient-facing role
• Highly organised, with strong attention to detail
• Able to prioritise tasks and multitask in a busy environment
• Calm, patient and solutions-focused when handling challenging situations
• Comfortable learning new systems and processes
• Reliable, proactive and able to commit to regular weekly hours
• A strong communicator with excellent administration and customer-service skills
• A team player who is happy to pitch in wherever needed
• Previous medical reception or administration experience will be highly regarded, although training in our systems and processes will be provided

The role

Full time role with regular hours across Monday to Friday

$30-$40 hourly rate depending on experience, with superannuation in addition

In person position at our friendly practice in Kambah, ACT