Medical Receptionist

Dubbo Medical & Allied Health Group; Dubbo; On-site; AUD 48,000 - 60,000; Full time

Job summary

Dubbo Medical & Allied Health Group in Dubbo, NSW is seeking a professional Medical Receptionist for a full-time role. You will be the first point of contact, delivering friendly service and ensuring smooth reception operations at our clinic.

The role covers appointment scheduling, patient registration, payments, records, and coordinating with the clinical team. We value accuracy, confidentiality, teamwork, and a proactive approach to busy healthcare environments.

Qualifications

• Previous experience as medical receptionist or healthcare admin.
• Familiar with medical practice management software.
• Excellent organisation and time management.
• Strong communication and interpersonal skills.
• Attention to patient information privacy.

Responsibilities

• Greet patients and manage reception area.
• Schedule and confirm appointments.
• Process registrations and maintain records.
• Handle calls and direct inquiries.
• Process payments and manage accounts.
• Coordinate with staff for smooth clinic operations.
• Maintain confidentiality and privacy compliance.
• Perform general admin tasks.
• Assist with special projects.

Skills

Organisational skills

Phone etiquette

Medical software proficiency

Attention to detail

Teamwork

Privacy compliance knowledge

Job description

Dubbo Medical & Allied Health Group is seeking a professional and dedicated Medical Receptionist to join our team. This is a full-time position based in Dubbo, NSW 2830. As Medical Receptionist, you will be the first point of contact for our patients and visitors, playing a vital role in ensuring our practice operates smoothly and efficiently. This position is central to delivering exceptional customer service and maintaining the administrative backbone of our medical facilities.

Gap year students encouraged to apply.

What you'll be doing

• Greeting patients and visitors with a warm, professional demeanour and managing the reception area
• Scheduling and confirming patient appointments, managing the appointment system efficiently
• Processing patient registrations and maintaining accurate patient records and documentation
• Handling incoming and outgoing telephone calls, directing enquiries appropriately
• Processing payments, invoicing and managing patient account administration
• Managing patient correspondence and responding to routine enquiries
• Coordinating with medical staff to ensure smooth clinic operations
• Maintaining confidentiality and complying with privacy legislation and health information standards
• Performing general administrative tasks including filing, data entry and photocopying
• Supporting the practice with special projects and other duties as required

What we're looking for

• Previous experience working as a medical receptionist or in a similar healthcare administrative role
• Demonstrated proficiency with medical practice management software and computer systems
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Strong communication and interpersonal skills with a professional telephone manner
• High level of accuracy and attention to detail when handling patient information and administrative tasks
• Knowledge of medical terminology and understanding of healthcare compliance requirements
• Ability to work effectively as part of a team in a fast-paced environment
• A calm, patient approach when dealing with patients, particularly those who may be unwell or stressed
• Current knowledge of privacy legislation and patient confidentiality obligations
• Willingness to undertake relevant training and professional development

What we offer

Dubbo Medical & Allied Health Group is committed to fostering a supportive and collaborative workplace culture. We offer our team members competitive remuneration, ongoing professional development opportunities and a positive work environment where your contributions are valued. We understand the importance of work-life balance and provide flexible working arrangements where possible. Our practice is dedicated to the wellbeing of our employees and we provide a supportive workplace that encourages teamwork, learning and career growth within the healthcare sector.

About us

Dubbo Medical & Allied Health Group is a respected healthcare provider serving the Dubbo community. We are committed to delivering high-quality, compassionate healthcare services to our patients. Our practice brings together medical professionals and allied health practitioners who work collaboratively to provide comprehensive care. We pride ourselves on maintaining strong relationships within our community and providing accessible, professional healthcare services to all our patients.