RECEPTIONIST/ADMINISTRATION/CUSTOMER SERVICE

seek.com.au; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

seek.com.au is seeking a friendly Receptionist/Administration/Customer Service for a busy automotive trade services family business in Melbourne. Casual full-time role with conversion to full-time after three months, with potential for part-time or traineeship options.

You will handle incoming calls and emails, greet customers, book appointments, and perform general admin. The ideal candidate is well-presented, can multitask, and excels at customer service.

Qualifications

• Comfortable handling phone and email inquiries
• Demonstrates excellent customer service and a positive attitude
• Able to be the first point of contact for visitors and callers
• Capable of multitasking in a fast-paced office environment
• Willing to learn and use multiple software programs

Responsibilities

• Answer all telephone and email inquiries
• Initial point of contact for customers visiting premises
• Booking in customers as directed
• Administration tasks and updating customer interactions in computer systems
• Provide assistance to the managing director and business manager

Skills

Computer skills

Multitask

Customer service

Attention to detail

Outgoing personality

Presentable

Automotive experience

Tools

Microsoft Office

Industry software

Job description

RECEPTIONIST/ADMINISTRATION/CUSTOMER SERVICE

Casual Full Time role converting to Full Time after three months for a busy, automotive trade services, family business. Will consider permanent part time for the right candidate, or, convert the role to a traineeship if applicable.

The role will be to handle incoming calls and deal with customers. You will be the first point of contact within the business so excellent customer service skills, having a good attitude and being well-presented are essential.

Answer all telephone & email inquiries

Initial point of contact with all customers who visit the premises

Booking in customers as directed

Administration

Updating various computer systems with customer interaction

Assistance as required to the managing director and business manager

Priority will be given to the candidates with the following skills;

• Computer skills. Microsoft Office and basic computer skills are essential. You will be trained to use multiple industry specific software programs, but basic computer skills are required to use these programs.
• Ability to multitask.This is a fast-paced office where no two days are the same. We require someone who is level headed and able to handle and prioritise multiple tasks at any given time.
• Customer service. The service our business provides is monitored and scored on customer service by external partners, we require someone who is experienced in dealing with customers, or, believe they have the attributes to be trained to deal with customers and be proactive in undertaking whatever is necessary to maintain our excellent customer service record.
• Keen eye for detail.Due to the fast nature of the office, we require someone that has a keen eye for detail and gets it right the first time.
• Bubbly, confident personality to ensure all our customers have a welcoming and positive experience when dealing with our company.
• Well presented as you will be the first point of contact and the face of our company.
• Trade industry, specifically automotive, experience will be advantageous.

This role will be tailored to suit the successful candidate. We encourage all with and without reception/administration experience to apply if you are interested in this position. Extensive training to follow our systems will be provided to the successful applicant and an onsite traineeship in Office Administration will be on offer for those without experience. Salary and employment conditions will be discussed on an individual basis. The position will initially start as full time casual for the first three months, then become permanent full time after this time. If this sounds like you and you are interested in a career, not just a job,