ADMINISTRATION ASSISTANT / CUSTOMER SERVICE

LEC Recruitment; Greater Dandenong; On-site; AUD 35,000 - 50,000; Full time

Job summary

LEC Recruitment is seeking a Junior Administrator with a strong customer service focus to support administration and data entry in a busy, small team. This hands-on role offers opportunities to contribute to process improvements and to assist in maintaining the company website and social platforms.

You will handle order entry, inquiries, quotes, and RA forms, while building strong internal and external relationships.

Qualifications

• Experience in Administration, Data Entry, Invoicing and Customer Service, or willingness to be trained.
• Confident in dealing with customers and customer service focused.
• Highly organised with ability to multitask and coordinate workloads.
• Advanced written and verbal communication skills.

Responsibilities

• Ensure processes are adhered to and improvements recommended for business practices.
• Provide high level Customer Service including order entry, inquiries, samples and quotes.
• Notify customers when orders are ready for collection and assist in mail delivery.
• Ensure data integrity by keeping system details accurate and updated.

Skills

Administration

Data entry

Customer service

Multitasking

Organisation

Communication

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

ADMINISTRATION ASSISTANT / CUSTOMER SERVICE

Are you seeking a great opportunity to work as a Junior Administrator with market leaders and innovators in a well-established, third-generation family business?

This could be the role for you!

This is a ‘hands on’ environment that requires a dedicated person who has a ‘can do' flexible attitude, a strong customer service focus, data entry and general Administration tasks.

Responsibilities:

· Ensure all processes are adhered to, maintained and recommendations for improvement provided to assist with continuous improvement of business practices

· Provide a high level of Customer Service where required including order entry, customer enquiries, sample requests, and quotes

· Notify customers of orders ready for collection

· Assist in the delivery of mail to the post office when required

· Ensure all details entered into the system are accurate and updated as required to ensure data integrity.

· Provide sales data for the completion of reports

· Contribute to the maintenance of the Company website and online social platforms

· Assist in incoming calls by answering all calls in a timely manner and direct as necessary.

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Create promotional material and submit to the market when required, including but not limited to, flyers, brochures, or specials

· Maintain Customer Profile Pricing and Advanced pricing in system

· Complete Customer RA Forms when required and review the RA Log and provide a summary of findings

· Other duties as required by the Executive Assistant

Experience/Skills required:

· Administration/Data Entry/Invoicing/Customer Service experience or willing to be trained

· Confident in dealing with customers and Customer Service focused

· Highly organised

· Ability to multitask and co-ordinate workloads

· Advanced communication skills both written and verbal

· Professional phone manner

· Able to work in a small team and independently

· Positive, ‘can do’ attitude and flexible approach

· Computer literate in Microsoft Office software i.e. Excel/Word

· High level attention to detail and accuracy

· Solid work ethic

· Well presented

· Punctual and reliable

· Driver’s licence and car

Days/Hours: Monday to Friday – 9am – 5pm

Hourly Rate: $31 (depending on experience) + super + paid lunch breaks

Start Date: 11th January 2027 (approximately)

To apply for this excellent career opportunity please email your resume to: *****@lecrecruit.au

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