Reception & Admin Connector | Full-Time, Birthday Leave

Fresh Hope Communities; Maitland; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities in East Maitland, NSW, is seeking a friendly Receptionist Administration Assistant to warmly welcome residents, families and visitors. You will manage calls, inquiries, mail, bookings and provide professional admin support to the leadership team.

In a busy residential care setting you’ll coordinate access, screen visitors, maintain records and invoices with accuracy, and help keep daily operations running smoothly while upholding our commitment to outstanding customer

Qualifications

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

Responsibilities

• Create a welcoming, professional and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

MS Office

Tools

Microsoft Office Suite

Job description

Fresh Hope Communities in East Maitland, NSW, is seeking a friendly Receptionist Administration Assistant to warmly welcome residents, families and visitors. You will manage calls, inquiries, mail, bookings and provide professional admin support to the leadership team.

In a busy residential care setting you’ll coordinate access, screen visitors, maintain records and invoices with accuracy, and help keep daily operations running smoothly while upholding our commitment to outstanding customer