Aged Care Reception & Admin Concierge

Fresh Hope Communities; Newcastle-Maitland; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities seeks a friendly Receptionist Administration Assistant at our East Maitland residential care service. You will be the first point of contact, delivering a warm, home-like welcome to residents, families and staff while supporting day-to-day administration behind the scenes.

You will manage calls, visits, bookings and mail with professional warmth, coordinate screening and ICT assets, and assist leadership with scheduling, correspondence and records.

Qualifications

• Experience in reception or admin support in a fast-paced environment.
• Exceptional customer service and communication skills.
• Strong planning, organisation and attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Current Criminal History Check suitable for aged care (or willingness to obtain).

Responsibilities

• Create a welcoming, professional, home-like experience for residents and visitors.
• Handle calls, enquiries, visitors, mail, bookings and general customer support with warmth and efficiency.
• Coordinate visitor screening, access cards, ICT assets and day-to-day reception operations.
• Provide high-quality administrative support to leadership, including scheduling and document preparation.
• Process invoices, visa card reconciliations and records management with accuracy.
• Build positive relationships across the home to reflect a customer-focused culture.

Skills

Reception experience

Customer service

Interpersonal skills

Organisational skills

Multitasking

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Fresh Hope Communities seeks a friendly Receptionist Administration Assistant at our East Maitland residential care service. You will be the first point of contact, delivering a warm, home-like welcome to residents, families and staff while supporting day-to-day administration behind the scenes.

You will manage calls, visits, bookings and mail with professional warmth, coordinate screening and ICT assets, and assist leadership with scheduling, correspondence and records.