Receptionist Administration Assistant

Fresh Hope; Maitland; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing options

Birthday leave

Job summary

Fresh Hope is seeking a friendly Receptionist Administration Assistant to be the first contact for residents, families, visitors and staff at our East Maitland care service. You will handle calls, bookings and general inquiries with warmth and professionalism.

The role involves coordinating reception operations, providing admin support to the leadership team, processing invoices, and maintaining accurate records. A strong customer-service mindset and attention to detail are essential.

Qualifications

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• High attention to detail and accuracy.
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

Responsibilities

• Create a welcoming, professional and 'feel like home' experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Skills

Reception experience

Customer service

MS Office

Organisation

Multitasking

Tools

MS Office Suite

Administration systems

Job description

Receptionist Administration Assistant

As a Receptionist Administration Assistant you'll be the friendly face and first point of contact for our residential care home, creating a warm welcome for residents, families, visitors and staff. This is a rewarding opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering exceptional customer service while keeping operations running smoothly behind the scenes.

• Permanent - Full Time, 38 hours per week position
• Located in East Maitland, NSW at our beautiful Green Hills Residential Care Service
• Salary packaging – increased your take home pay with salary packaging including novated leasing options
• Birthday leave – take time to celebrate with your friends and family

Your Contribution

• Create a welcoming, professional and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

The Essentials

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• High attention to detail and accuracy
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

About Us

Fresh Hope Communities exists to create spaces thatcultivate belonging and places that feel like home.For almost 90 years, we have been providing quality support and lifestylechoices across retirement, residential and respite settings, as well asconference and outdoor adventure experiences for school and community groups.We have over 1000 staff and together we serve residents and customers acrossNSW.We are an Equal Opportunity employer and we value inclusion anddiversity.For more about us visit our websitehttps://www.freshhope.org.au