Reception & Admin Assistant — Welcoming, Fast-Paced 38h

Fresh Hope; Newcastle-Maitland; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Salary packaging including novated/le|

Birthday leave

Job summary

Fresh Hope Communities is seeking a Receptionist Administration Assistant to be the warm, first point of contact for residents, families and staff at our East Maitland Green Hills Residential Care Service.

You will manage calls, enquiries, bookings, mail, and provide admin support to the leadership team, ensuring the home runs smoothly with attention to detail.

The role is permanent full-time (38 hours per week) in NSW, with salary packaging and birthday leave to support work-life balance.

Qualifications

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• High attention to detail and accuracy.
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

Responsibilities

• Create a welcoming, professional and 'feel like home' experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Skills

Reception experience

Customer service

Communication

Organisational skills

Tools

Microsoft Office Suite

Job description

Fresh Hope Communities is seeking a Receptionist Administration Assistant to be the warm, first point of contact for residents, families and staff at our East Maitland Green Hills Residential Care Service.

You will manage calls, enquiries, bookings, mail, and provide admin support to the leadership team, ensuring the home runs smoothly with attention to detail.

The role is permanent full-time (38 hours per week) in NSW, with salary packaging and birthday leave to support work-life balance.