Aged Care Reception & Admin Champion | Full-Time

Thetops; Newcastle-Maitland; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities is seeking a friendly Receptionist Administration Assistant at our East Maitland residential care service. You will be the welcoming face for residents, families, visitors and staff, ensuring smooth front-desk operations.

In this permanent full-time role (38 hours per week) you will handle calls, enquiries, bookings, mail, and provide high-level administrative support to the leadership team, including scheduling and document preparation.

Qualifications

• Previous reception and/or administration support experience in a fast-paced environment.
• Exceptional customer service and communication skills with ability to stay calm under pressure.
• Strong organisation and attention to detail with ability to juggle multiple tasks.
• Proficiency in Microsoft Word, Excel and Outlook; comfortable with ICT systems.

Responsibilities

• Create a welcoming, professional and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Skills

Reception experience

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Office

Job description

Fresh Hope Communities is seeking a friendly Receptionist Administration Assistant at our East Maitland residential care service. You will be the welcoming face for residents, families, visitors and staff, ensuring smooth front-desk operations.

In this permanent full-time role (38 hours per week) you will handle calls, enquiries, bookings, mail, and provide high-level administrative support to the leadership team, including scheduling and document preparation.