Aged Care Admin & Rostering Specialist

Arcare Aged Care; Brisbane; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive employee discounts (Apple, e

Employee Assistance Program

Reward & Recognition programs

Interstate reach & mobility options

Descripción de la vacante

Arcare Logan Reserve is seeking an Administration Officer/Roster Coordinator to welcome residents, families and visitors with warmth and professionalism. You will support administration systems, rostering and communication across the residence to ensure a well-run, friendly environment.

Your role includes coordinating staff schedules, handling shift changes and liaising with residents and staff to meet care requirements. A proactive team player approach is essential.

Formación

• Proven administrative experience in a frontline reception/roster role.
• Ability to manage multiple schedules and respond to changing care requirements.
• Excellent communication and interpersonal skills.

Responsabilidades

• Greet residents, families and visitors in a warm, professional manner.
• Develop and maintain staff rosters to ensure adequate coverage across all shifts.
• Coordinate shift changes, leave, and replacements to meet care needs.
• Handle incoming calls and inquiries, directing to appropriate departments.
• Schedule appointments for residents with medical professionals or service providers.
• Register and monitor visitors, ensuring security protocols are followed.
• Assist with rostering, filing, data entry and general administrative tasks.

Conocimientos

Admin skills

Rostering

Scheduling software

Communication

Team player

Herramientas

Humanforce

Time Target

Descripción del empleo

Administration Officer/Roster Coordinator - Arcare Logan Reserve

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high-growth sector
• State-of-the-art facilities and a beautiful working environment
• Professional development opportunities
• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
• Employee Assistance Program
• Reward & Recognition programs
• Interstate reach & mobility options
  
  

About The Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your Key Responsibilities Will Be

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries
  
  

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willing to learn
• Collaborative approach
• Friendly and effective communication abilities
  
  

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Ready to Apply

Our people and culture set us apart, and our ongoing focus is working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.