Receptionist

Warragul Toyota; Warragul; On-site; AUD 42,000 - 52,000; Full time

Job summary

Warragul Toyota is seeking a friendly, professional Receptionist to be the welcoming face of our dealership. The role involves greeting customers, making coffee, answering calls, and supporting the sales team with administration.

We value someone confident, organised and personable with a genuine commitment to customer service. Prior reception or customer service experience is preferred, though the right attitude matters most.

Qualifications

• Experience in reception, administration, automotive or customer service is preferred but not essential.
• Genuine commitment to looking after customers and delivering a positive experience.
• Confident, organised and personable with strong communication skills.

Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Make coffee for customers using a Barista machine.
• Answer and direct incoming calls and respond to enquiries.
• Direct customers to appropriate team members and manage the reception area.
• Support sales and GM with day-to-day administration and scheduling.
• Handle appointments and basic office duties as needed.

Skills

Customer service

Communication

Front desk

Barista

Teamwork

Job description

Warragul Toyota is looking for a friendly, professional, bubbly and customer-focused Receptionist to become an important part of our dealership team.

This is a fantastic opportunity for someone who genuinely enjoys working with people, takes pride in delivering exceptional customer service, knows how to make a fantastic coffee, and wants to be the welcoming face of a respected local business.

Reporting directly to the General Manager of Sales, you will be responsible for creating a warm and professional first impression for every customer who walks through our doors, while providing important administrative and front-of-house support to the wider dealership.

We are looking for someone who is confident, organised and naturally personable. Previous reception, administration, automotive or customer service experience is preferred, but not essential. Most importantly, we want someone with the right attitude, strong communication skills and a genuine commitment to looking after our customers.

Join the team at Warragul Toyota

Warragul Toyota is looking for a friendly, professional, bubbly and customer-focused Receptionist to become an important part of our dealership team.

This is a fantastic opportunity for someone who genuinely enjoys working with people, takes pride in delivering exceptional customer service, knows how to make a fantastic coffee, and wants to be the welcoming face of a respected local business.

Reporting directly to the General Manager of Sales, you will be responsible for creating a warm and professional first impression for every customer who walks through our doors, while providing important administrative and front-of-house support to the wider dealership.

We are looking for someone who is confident, organised and naturally personable. Previous reception, administration, automotive or customer service experience is preferred, but not essential. Most importantly, we want someone with the right attitude, strong communication skills and a genuine commitment to looking after our customers.

About the Role

As our Receptionist, your responsibilities will include:

• Welcoming customers and visitors to the dealership in a friendly and professional manner
• Making coffee for customers coming into the dealership from a professional Barista coffee machine.
• Answering and directing incoming telephone calls
• Responding to customer enquiries and ensuring they are connected with the appropriate team member
• Managing the reception area and ensuring it is presented to a high standard
• Assisting customers with general enquiries and providing a positive customer experience
• Supporting the Sales team and General Manager with day-to-day administration
• Managing appointments and directing customers to the appropriate department
• Assisting with general office and administrative duties, such as filing and data entry
• Supporting the dealership team with customer follow-up and other tasks as required
• Maintaining a professional, organised and welcoming front-of-house environment

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is confident, friendly and approachable
• Barista experience preferred
• Presents professionally and takes pride in their appearance and work
• Has a genuine passion for providing outstanding customer service
• Is organised and able to manage multiple tasks at once
• Has excellent attention to detail
• Is confident using computers and learning new systems
• Can remain calm and professional in a busy environment
• Is reliable, punctual and takes ownership of their responsibilities
• Enjoys being part of a team and contributing to a positive workplace culture
• Has a positive attitude and a willingness to learn

Previous reception, administration, automotive or customer service experience will be highly regarded, however we are also open to the right person who may be looking to take the next step in their career.

Why Join Warragul Toyota?

Warragul Toyota is more than just a car dealership. We have been part of the Warragul and Gippsland community for 60 years, and we pride ourselves on looking after our customers and supporting our local community.

You will be joining a well-established Toyota dealership with the opportunity to work alongside an experienced and supportive team in a professional retail environment.

Toyota's dealership network also provides opportunities for ongoing learning and development, including access to Toyota training programs and potential career progression.

The Opportunity

If you are someone who loves dealing with people, enjoys being busy, takes pride in doing things well and wants to be part of a positive team, we would love to hear from you.

This is an excellent opportunity for an experienced receptionist or customer service professional, or someone with the right attitude who is looking to establish themselves in a professional dealership environment.