Receptionist

Wagga Trucks; Wagga Wagga City Council; On-site; AUD 45,000 - 55,000; Full time

Job summary

Wagga Trucks is seeking a professional Receptionist to be the first point of contact for clients, visitors, suppliers and staff. You will provide a welcoming, efficient reception service and support day-to-day office administration to ensure enquiries and appointments are handled promptly.

You will handle phone enquiries, sign-in visitors, coordinate meeting room bookings and maintain accurate records in the CRM and other systems.

Qualifications

• Certificate III or IV in Business Administration, Customer Service or related field is desirable.
• Current driver’s licence is desirable.
• Experience in receptionist, customer service, administration or front-desk roles desirable.
• Experience using phone systems, email, Microsoft Office and general business systems.

Responsibilities

• Welcome clients, visitors, suppliers and staff and provide clear assistance on arrival.
• Answer incoming phone calls, take accurate messages and direct enquiries to the appropriate person or department.
• Manage visitor sign-in processes and ensure reception areas are tidy, safe and professionally presented.
• Coordinate meeting room bookings, appointments and visitor requirements.
• Receive and distribute incoming mail, deliveries and courier items.
• Monitor general email inboxes where required and direct enquiries appropriately.
• Maintain accurate records of messages, bookings and visitor information.
• Enter corporate credit card transactions and collect tax invoices.
• Ensure records are entered into the company CRM and maintain accurate data.
• Support office presentation by keeping reception, meeting rooms and shared areas organized.

Skills

Phone system proficiency

Microsoft Office

Strong communication

Attention to detail

Education

Certificate III/IV in Business Admin

Tools

CRM software

Job description

The Receptionist is the first point of contact for clients, visitors, suppliers and staff. The role is responsible for providing a professional, welcoming and efficient reception service, supporting day-to-day office administration, and helping ensure enquiries and appointments are handled promptly and accurately.

Key responsibilities

• Welcome clients, visitors, suppliers and staff and provide clear assistance on arrival
• Answer incoming phone calls, take accurate messages and direct enquiries to the appropriate person or department
• Manage visitor sign-in processes and ensure reception areas are tidy, safe and professionally presented
• Coordinate meeting room bookings, appointments and visitor requirements
• Receive and distribute incoming mail, deliveries and courier items
• Monitor general email inboxes where required and direct enquiries appropriately
• Maintain accurate records of messages, bookings and visitor information
• Collect and collate tax invoices and enter corporate credit card transactions
• Ensure complete records are entered into the company CRM and maintain accurate data
• Support office presentation by keeping reception, meeting rooms and shared areas organised

About you

• Certificate III or IV in Business Administration, Customer Service or a related field is desirable
• Current driver's licence is desirable
• Previous experience in a receptionist, customer service, administration or front-desk role is desirable
• Experience using phone systems, email, Microsoft Office and general business systems
• Professional, friendly and confident communication style
• Strong attention to detail and accuracy
• Ability to manage competing priorities in a busy front-office environment
• Reliable, punctual and well presented
• Ability to handle confidential information with discretion