Telephonist/Receptionist

St Vincent'S Health Australia; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discounted hotel room rates worldwide

Discount on food and beverages at参加ing

Training and development

Team-spirited coworkers

Wellbeing programs

Job summary

Sofitel Sydney Darling Harbour is seeking a Front Desk All Rounder to welcome guests with warmth and professionalism, delivering personalised service and elegant presentation using the Opera Front Desk system.

You will assist with guest accounts, cashiering, and coordinating with the Front Desk Supervisor to ensure a consistently elevated experience from check-in to check-out.

Qualifications

• High school diploma or equivalent; further education in business administration or related field is a plus.
• Previous experience in a receptionist or customer service role, preferably in a retail environment.
• Strong verbal and written communication skills.
• Proficient in using office software and equipment, including telephone systems and computers.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• A friendly and approachable demeanor with a strong customer service orientation.

Responsibilities

• Greet and assist customers as they enter the store, providing a friendly and professional first impression.
• Manage incoming calls and direct them to the appropriate departments or personnel.
• Handle customer inquiries and resolve issues in a timely and efficient manner.
• Be tech savvy and manage our digital front desk. You will operate cloud communication tools, digital visitor logs, and automated scheduling systems to ensure seamless office operations.
• Maintain the reception area, ensuring it is tidy and presentable at all times.
• Assist with administrative tasks such as scheduling appointments, managing correspondence, and maintaining records.
• Process transactions and handle cash as required.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Past receptionist experience

Customer service

Verbal and written communication

Office software and telephone systems

Organisational skills

Multitasking

Friendly demeanor

Education

High school diploma

Job description

Discover Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award‑winning infinity pool, a state‑of‑the‑art fitness centre overlooking the skyline, an exclusive top‑floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred‑rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.

Job Description

Bonjour! At Sofitel, hospitality is an art, and every guest experience is a story waiting to be told. As a Front Desk All Rounder, you will be a gracious host at the heart of the guest experience, delivering seamless, personalised service with elegance, precision, and genuine warmth.

With a polished presence and a genuine “can‑do” attitude, you anticipate guest needs and uphold our Passion for Excellence, bringing Sofitel to life through elegant service and meticulous presentation. Every interaction is delivered with warmth and care, creating memorable moments that leave a lasting impression.

As the welcoming face of the hotel, you curate seamless arrival and departure experiences, greeting each guest with grace, professionalism, and refined attention to detail. You take pride in setting the tone for an exceptional stay from the very first hello to a fond farewell.

With precision and discretion, you manage guest accounts and cashiering functions, ensuring all transactions are accurate, balanced, and thoughtfully resolved. Your confidence with the Opera Front Desk system enables you to maintain detailed guest profiles while anticipating VIP arrivals, special requests, and group movements with ease.

Clear, poised communication underpins everything you do, from professional telephone interactions to effective coordination with colleagues. Working closely with the Front Desk Supervisor and Duty Manager, you help ensure smooth daily operations and a consistently elevated guest experience.

Qualifications

We are seeking a dedicated and professional Receptionist to join our retail team at Quality Blinds Sydney.

This full‑time contract role is essential for providing exceptional customer service and administrative support, ensuring a welcoming environment for our clients and visitors.

The Receptionist will play a key role in enhancing the overall customer experience and supporting the smooth operation of our retail business.

Responsibilities:

• Greet and assist customers as they enter the store, providing a friendly and professional first impression.
• Manage incoming calls and direct them to the appropriate departments or personnel.
• Handle customer inquiries and resolve issues in a timely and efficient manner.
• Be tech savvy and manage our digital front desk. You will operate cloud communication tools, digital visitor logs, and automated scheduling systems to ensure seamless office operations.
• Maintain the reception area, ensuring it is tidy and presentable at all times.
• Assist with administrative tasks such as scheduling appointments, managing correspondence, and maintaining records.
• Process transactions and handle cash as required.
• Collaborate with team members to ensure a seamless customer experience.

Qualifications:

• High school diploma or equivalent; further education in business administration or related field is a plus.
• Previous experience in a receptionist or customer service role, preferably in a retail environment.
• Strong verbal and written communication skills.
• Proficient in using office software and equipment, including telephone systems and computers.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast‑paced environment and manage multiple tasks.
• A friendly and approachable demeanor with a strong customer service orientation.

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 30 Pitt Street, Sydney New S 2000, Australia

Position Type Non‑Management

What we ask of you

• A genuinely warm & welcoming demeanor
• Personable communication skills
• Energising motivation - its infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Australian working rights

POSITION SUMMARY

• Full time role available.
• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.
• Must hold a valid NSW full driver's license.

Perks, Rewards, Motivations

• Team‑spirited co‑workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Paid birthday leave
• Training and development

Our commitment to diversity & inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.

We are hiring to the position of Receptionist.

Our work environment is inspired by Renaissance principles and a commitment to creating a welcoming place for everyone. We make sure to celebrate the uniqueness of each of our team members, and we strive for an environment that is collaborative, supportive, and inclusive.

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.