Receptionist

Noosa Auto Group; Noosa Shire; On-site; AUD 50,000 - 55,000; Full time

Job summary

Noosa Auto Group on the Sunshine Coast is seeking a friendly, professional Receptionist to join our dealership team. You will be the welcoming face for customers entering our showrooms or contacting us by phone, creating a positive first impression and ensuring every visitor feels valued.

In this busy, varied role you will manage front-of-house operations, handle inquiries, coordinate appointments and provide daily administrative support to the sales, service and management teams.

Job description

At Noosa Auto Group, we are proud to be part of the Sunshine Coast community, representing a portfolio of respected automotive brands and providing our customers with an exceptional experience at every stage of their automotive journey.

Our success is driven by our people. We value professionalism, teamwork, accountability and a genuine commitment to customer service. As a multi-brand dealership group, we offer our team a dynamic environment where no two days are quite the same and where there are plenty of opportunities to develop your skills and make a meaningful contribution.

About Noosa Auto Group

At Noosa Auto Group, we are proud to be part of the Sunshine Coast community, representing a portfolio of respected automotive brands and providing our customers with an exceptional experience at every stage of their automotive journey.

Our success is driven by our people. We value professionalism, teamwork, accountability and a genuine commitment to customer service. As a multi-brand dealership group, we offer our team a dynamic environment where no two days are quite the same and where there are plenty of opportunities to develop your skills and make a meaningful contribution.

The Opportunity

We are seeking a friendly, professional and organised Receptionist to join our Noosa team and become the welcoming face and first point of contact for our dealership.

This is an exciting opportunity for someone who enjoys meeting people, takes pride in delivering outstanding customer service and thrives in a busy, varied environment.

As our Receptionist, you will play an important role in creating a positive first impression for every customer who walks through our doors or contacts us by phone. You will manage front-of-house operations, assist with customer enquiries, coordinate appointments and provide day-to-day administrative support to ensure our dealership runs smoothly.

Working alongside our sales, service and management teams, you will be an integral part of the customer experience while assisting with general dealership administration as required.

We are looking for someone who is approachable, confident and proactive, with a genuine passion for helping people and keeping things organised.

This is a full-time position with a five-day working week, Monday to Saturday, including one rostered weekday off.

What You'll Be Doing

Your primary focus will be reception and customer service, supported by a range of administrative responsibilities:

• Welcoming customers and visitors with a friendly, professional and approachable manner.

• Creating a positive first impression and ensuring customers feel valued from the moment they arrive.

• Managing incoming telephone calls, emails and general enquiries, directing them to the appropriate team members.

• Greeting customers attending sales and service appointments and helping them connect with the right department.

• Coordinating customer appointments and assisting with service bookings, cancellations and rescheduling across our GWM, MG, Honda and Holden operations.

• Responding to customer enquiries promptly and professionally, both in person and over the phone.

• Maintaining a clean, tidy and welcoming reception and customer waiting area.

• Supporting the team to deliver a consistent, high-quality customer experience.

• Providing day-to-day administrative support to the sales, service and management teams.

• Assisting with data entry, filing, correspondence and maintaining accurate records

• Supporting vehicle sales administration, including deal documentation, deal packs, invoicing and associated paperwork.

• Assisting with vehicle stock administration and coordinating the transfer of information between our Noosa dealership locations.

• Preparing, filing and distributing completed documentation.

• Assisting with warranty documentation, purchase orders, repair orders and other general administrative tasks.

• Helping coordinate paperwork and information between departments to support efficient dealership operations.

• Assisting with daily EFTPOS reconciliations, banking and cash deposits.

• Supporting bank and credit card reconciliations, bonus allocations and month-end administration.

• Assisting with the preparation and distribution of banking and financial documentation.

• Providing general office support and assisting colleagues during periods of leave or busy trading periods.

About You

We are looking for someone who genuinely enjoys working with people and understands the importance of creating a welcoming, professional and positive customer experience.

You may have previous experience as a receptionist, front desk administrator, customer service representative or office administrator. Experience in an automotive dealership would be advantageous, but it is not essential. We are equally interested in someone with the right attitude, strong communication skills and a willingness to learn.

Most importantly, you will be someone who:

• Have a friendly, welcoming and professional manner.
• Enjoy interacting with people and providing exceptional customer service.
• Communicate confidently and professionally in person, over the phone and via email.
• Be organised, reliable and attentive to detail.
• Be comfortable answering calls, managing enquiries and coordinating appointments.
• Have sound computer skills and confidence using everyday office systems.
• Take initiative, anticipate what needs to be done and follow tasks through to completion.
• Work well independently while contributing positively to a team.
• Be flexible and willing to assist with general administration when required.
• Maintain professionalism, confidentiality and accuracy in all aspects of your work.

Most importantly, you will understand that reception is more than answering phones and greeting visitors. It is about making people feel welcome, helping customers feel looked after and supporting the team behind the scenes.

Why Join Noosa Auto Group?

At Noosa Auto Group, you'll be joining a respected local automotive business that values its people, its customers and its community.

This is an opportunity to take on a varied reception role where you will be a valued member of the team and play a key part in shaping the customer experience.