Receptionist

Accent Home Care Inc.; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Salary packaging benefits available

Free on-site parking

Training, education and professional发展

Job summary

Tagulam and Templer Homes for the Aged (TTHA) in Bayswater is looking for a friendly, organised Receptionist to welcome residents, families, visitors and staff. You will provide high-quality reception and administrative support in a busy home environment.

Join a not-for-profit aged care provider that values dignity, respect and connection with the diverse community it serves, and help ensure smooth front-of-house operations and accurate records.

Qualifications

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Attention to detail and reliability.
• Ability to work independently and as part of a team.
• Experience in aged care, health care or community services is preferred.
• Knowledge of aged care funding, admissions or compliance processes.
• Experience with CRM systems or rostering platforms.

Responsibilities

• Greet residents, families and visitors in a warm, professional manner.
• Manage incoming calls and inquiries.
• Assist residents and families with general inquiries and admissions processes.
• Coordinate mail, deliveries and distribution.
• Process payments and maintain records.
• Maintain filing systems and prepare notices and memos.
• Order office supplies and manage stationery.
• Support meetings, events and community activities.
• Assist admissions, administration and operations teams.
• Handle compliments, feedback and enquiries empathetically.
• Roster administration and data entry when required.
• Ensure reception and administrative processes remain compliant.

Skills

Reception

Administration

Customer service

Microsoft Office

Tools

CRM systems

Aged care software

rostering platforms

Job description

Be the welcoming face of a community that makes a difference

Tagulam and Templer Homes for the Aged (TTHA) has been caring for older Australians for over 50 years. As a trusted not-for-profit aged care provider, we offer Residential Aged Care, Home Care, Independent Living and Volunteer Services.

Located in Bayswater, TTHA proudly supports a culturally and linguistically diverse community, with strong historical ties to Melbourne's German community. We are committed to providing exceptional care, dignity and respect to every resident and client we serve.

We are seeking an organised, professional and people-focused Receptionist to join our team and become the first point of contact for residents, families, visitors, contractors and staff.

About the Role

This is a busy and rewarding front-of-house position where no two days are the same. As the face of the organisation, you will create a welcoming experience for everyone entering our home while providing high-quality administrative support across the business.

You will build meaningful relationships with residents and their families while ensuring our reception area operates smoothly and efficiently.

Key Responsibilities

• Welcome residents, families, visitors and contractors in a warm and professional manner
• Manage incoming telephone calls and enquiries
• Assist residents, families and prospective residents with general enquiries
• Coordinate mail, courier deliveries and distribution
• Process payments and maintain accurate records
• Maintain electronic and hard‑copy filing systems
• Prepare correspondence, notices, memos and facility communications
• Order office supplies and manage stationery stock levels
• Assist with meetings, events and community activities
• Support admissions, administration and operational teams as required
• Manage compliments, feedback and general enquiries with professionalism and empathy
• Assist with roster administration and data entry when required
• Ensure reception, visitor management and administrative processes remain compliant and up to date

About You

You are a compassionate, organised and customer‑focused professional who enjoys building genuine connections with people. You understand the importance of creating a positive first impression and can confidently manage competing priorities in a busy environment.

You Will Bring

• Previous experience in reception, administration or customer service roles
• Outstanding communication and interpersonal skills
• Strong organisational and time management abilities
• A high level of attention to detail
• Intermediate Microsoft Office skills including Word, Excel and Outlook
• The ability to work independently and as part of a team
• Initiative and problem‑solving skills
• A friendly and professional telephone manner
• Reliability, punctuality and a strong work ethic
• An empathetic and respectful approach when working with older people and their families
• Previous experience in aged care, health care or community services
• Knowledge of aged care funding, admissions or compliance processes
• Experience using aged care software, CRM systems or rostering platforms
• Canva or digital communications experience
• Ability to speak a second language, particularly a European language

Why Join TTHA?

• Make a genuine difference in the lives of older people every day
• Join a supportive and inclusive team environment
• Work within a respected not‑for‑profit organisation
• Salary Packaging benefits available
• Competitive remuneration
• Training, education and professional development opportunities
• Free on‑site parking
• Opportunity to build meaningful relationships within a close‑knit community

Requirements

The successful applicant will be required to comply with all aged care regulatory and organisational requirements, including infection prevention and control measures, mandatory screening requirements and vaccination obligations where applicable.

If you are passionate about customer service, enjoy working with people, and are looking for a rewarding role within a caring aged care community, we would love to hear from you.