Casual Receptionist headspace Malvern & Hawthorn

Access Health and Community; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Flexible working conditions

Paid parental leave

Annual leave loading

Salary packaging

Professional development

Job summary

Access Health and Community is seeking a warm, youth-friendly Casual Receptionist for headspace Malvern & Hawthorn. You will provide welcoming reception for young people, families and carers accessing mental health and wellbeing services, manage appointments, and support reception operations in a busy community health setting.

The role requires flexibility to work across Malvern and Hawthorn headspace locations with additional cover during leave periods.

Qualifications

• Experience delivering reception services in a community health centre, medical practice or mental health service.
• Experience using electronic health records systems (desirable: TrakCare, Medical Director, Pracsoft).
• Experience with Medicare billing and EFTPOS/HICAPS.
• Proficiency in Microsoft Office and related software.
• Strong administration and customer service skills are essential.

Responsibilities

• Provide a welcoming, youth-friendly reception for young people and carers visiting headspace services.
• Operate switchboard, provide information about Centre services and activities.
• Schedule and manage appointments, send SMS reminders.
• Process Medicare, HiCAPS, and cash transactions.
• Conduct health screening prior to appointments when required.
• Handle recalls and reminders for follow-up as directed by GP.
• Perform daily opening and closing procedures and maintain tidy service areas.
• Assist with mail, faxes, emails and messages; other duties as negotiated.

Skills

Reception services

Healthcare software

Medicare billing

Microsoft Office

Administration & customer service

Job description

Casual Receptionist headspace Malvern & Hawthorn

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.

About Us

AccessHC is a leading not-for-profit healthcare provider supporting Melbourne communities through General Practice, Community Health, Mental Health, Allied Health, Dental and Urgent Care services. With over 600 staff, 200 volunteers and 17 locations, we are united by a shared commitment to delivering compassionate, person-centred care. Guided by our values of Equity, Collaboration, Respect, Innovation and Quality, we offer a supportive workplace where you can grow your career, feel valued and make a meaningful impact every day.

The opportunity

Join headspace and be part of a supportive, values-driven team dedicated to improving the mental health and wellbeing of young people aged 12-25. We are committed to creating a safe, inclusive and empowering environment where young people feel welcome, supported and encouraged to seek help when they need it.

About the role

We are seeking a warm and customer-focused Casual Receptionist to provide a welcoming first point of contact for young people, families and carers accessing our mental health, wellbeing and AOD services. Using your empathy, emotional intelligence and strong administration skills, you will help create a positive and supportive experience while managing appointments, referrals and reception duties in a busy community healthcare setting.

This role requires the flexibility to work across our Malvern & Hawthorn headspace locations with the availability to provide additional reception cover during periods of annual leave and team absences.

What we offer

At AccessHC, you'll be part of a supportive, collaborative team dedicated to making a meaningful difference in the community. We foster a culture of connection, growth and belonging, providing opportunities to develop professionally while making a positive impact every day.

• A supportive and values-based culture alongside an engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance that includes flexible working conditions
• An authentic focus on staff wellbeing and health with programs like our Wellbeing Connector Program, Personal Resilience Plans and the Wellbeing Well
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

What you will be doing

• Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
• Operate switchboard, provide information and activities and services offered by the Centre
• Scheduling and changing appointments, sending SMS reminders
• Processing of Medicare, HiCAPS, and cash operations
• Conduct health screening prior to face-to-face appointments, where required
• Process recalls and reminders for young person follow up as directed by GP
• Conduct daily opening and closing procedures
• Maintain neat and tidy service areas
• Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages
• Other relevant duties as negotiated with management

What you will bringKey Selection Criteria

• Experience in delivering reception services within a community health centre, medical practice or mental health service
• Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable)
• Experience with Medicare billing and use of EFTPOS and HICAPS
• Proficiency in Microsoft Office and relevant software applications
• Previous administration experience and customer service skills essential

Attributes we value

• Experience in managing time effectively, prioritising daily tasks and other requests
• Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
• Strong attention to detail, communication and relationship building skills
• An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
• Effective time management and strong analytical and problem-solving skills
• Commitment to continuous quality improvement and health promotion principles
• Demonstrated behaviours consistent with Access Health and Community values

Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.

At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi Wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded.As a vaccine positive organisation, we encourage COVID-19 vaccinations and we require successful applicants to undergo a Working With Children Check, a Police Check and potentially an International Check and a NDIS Check may be required dependent on the position.Employment suitability is assessed on a case‑case basis, and a criminal history does not automatically exclude applicants from employment. All applications will be treated confidentially.