Receptionist - Western Suburbs

NeuroRehab Allied Health Network; Melbourne; On-site; AUD 51,000 - 69,000; Full time

Benefits offered by this job

Great Place to Work

Wellbeing program

Learning & development

Team events

Meaningful work

Permanent role

Job summary

NeuroRehab Allied Health Network in Melbourne is seeking two full-time Receptionists to be the welcoming face of our team. You’ll manage front-dof-house, handle admin, bookings and funding follow-ups, and support therapists in a busy, client-focused environment.

We value personality, positivity and a people-first approach, offering a supportive culture, learning opportunities and stability within an established organisation.

Qualifications

• Experience in reception or administration in allied health or disability services is preferred.
• Strong communication and interpersonal skills to make clients feel welcome and at ease.
• Excellent organisational ability to manage priorities in a busy environment.
• Understanding of NDIS is advantageous but not essential.
• Positive, proactive and people-first approach.

Responsibilities

• Create a warm, welcoming environment for clients, families and visitors.
• Manage front-of-house reception and day-to-day administrative duties.
• Handle documentation and general administration tasks.
• Answer phone inquiries, manage bookings and follow up on funding agreements.
• Schedule diary entries for therapists and allied health staff.
• Respond to email requests from the therapy team.
• Occasionally assist therapists directly.
• Process invoicing and account payments.
• Follow opening and closing procedures.
• Perform basic housekeeping and COVID-19 cleaning tasks.

Skills

Reception experience

Clear communication

Organisational skills

NDIS knowledge

Customer-focused

Tools

Computer literacy

Job description

At NeuroRehab Allied Health Network (NRAHN), our purpose is to empower people living with neurological conditions to live life full of choice, inclusion and new possibilities.

Everything we do is guided by our core values: We’re on Your Team, We Innovate, We are Enthusiastic and We Expand Horizons!

We’re a respected, multidisciplinary rehabilitation provider dedicated to meeting the unique needs of people with neurological conditions. With a team of more than 150 passionate professionals, we deliver comprehensive allied health services across our innovative rehabilitation centres in Melbourne, Hobart and Albury, as well as through our extensive home-based and community services.

About NeuroRehab Allied Health Network

At NeuroRehab Allied Health Network (NRAHN), our purpose is to empower people living with neurological conditions to live life full of choice, inclusion and new possibilities.

Everything we do is guided by our core values: We’re on Your Team, We Innovate, We are Enthusiastic and We Expand Horizons!

We’re a respected, multidisciplinary rehabilitation provider dedicated to meeting the unique needs of people with neurological conditions. With a team of more than 150 passionate professionals, we deliver comprehensive allied health services across our innovative rehabilitation centres in Melbourne, Hobart and Albury, as well as through our extensive home-based and community services.

Our Culture

We’re a family-run organisation with a genuinely friendly, welcoming and supportive team culture. We believe the best outcomes happen when people feel valued, included and connected.

What We Offer You

At NeuroRehab, we want you to love coming to work! We’re proud to create a workplace where people feel supported, celebrated and inspired to make a difference.

Here’s what you can look forward to:

• A Great Place to Work: We’ve been certified as a Great Place to Work Australia by the international organisation Great Place to Work and have been recognised among Australia’s Best Workplaces for three consecutive years.
• A fun, friendly and supportive culture: Join a team that genuinely cares about its people and celebrates everyone’s contribution.
• Health and wellbeing support: Access our Employee Assistance Program and wellbeing initiatives.
• Learning and development: Take advantage of active learning opportunities to build your skills and confidence.
• A team that celebrates you: We recognise and celebrate everyone, from our quiet achievers to our loud and proud team members!
• Team connection and social events: Enjoy regularly funded social events with your immediate team and the wider NRAHN community.
• Meaningful work: Be part of our clients’ rehabilitation journeys and make a positive difference through every interaction.
• Stability and security: Enjoy the benefits of a permanent position within an established and growing organisation.

At NeuroRehab, you’re more than just part of the team — you’re part of a community that cares.

If you’re looking for a workplace where you can bring your personality, grow your skills and make a genuine difference in people’s lives, you’ll feel right at home with us!

We’re Hiring! Receptionist x 2

Be the welcoming face, positive energy and HEART of our team!

Why join NeuroRehab?

At NeuroRehab, we believe our Reception Team is the HEART of NRAHN - Highly Efficient, Approachable Reception Team!

Our receptionists are an integral part of our therapy team. They’re often the first friendly face our clients see and the first voice they hear, setting the tone for a positive and inclusive experience.

Our clients include NDIS participants, as well as people accessing services through TAC and My Aged Care. Every interaction is an opportunity to make someone feel comfortable, respected and supported.

What you’ll be doing

• Creating a warm, welcoming and inclusive environment for clients, families and visitors.
• Managing front-of-house reception and day-to-day administrative duties.
• Documentation and administration tasks.
• Managing phone enquiries and bookings and following up funding agreements.
• Managing our Therapist and Allied Health Assistants diary bookings.
• Responding to email requests from our therapy team.
• Occasionally assisting therapists directly.
• Invoicing and account payments.
• Opening and closing procedures.
• Basic practicehousekeeping and COVID-19 cleaning compliance tasks.

About you

We’re looking for someone who is more than just organised — someone who brings personality, positivity and a people-first approach to everything they do!

Ideally, you will have

• Experience in reception or administration, preferably within allied health, disability services or a similar client-focused environment.
• Strong communication and interpersonal skills, with the ability to make people feel welcome and at ease.
• Excellent organisational skills and the ability to manage competing priorities.
• A proactive, reliable and enthusiastic attitude, with a willingness to learn.
• An understanding of the NDIS and disability services (highly regarded, but not essential).

Most importantly, you’ll have a genuine passion for helping people. If you’re friendly, adaptable, eager to learn and love being part of a team, we’d love to hear from you!

The role at a glance

• Position: Full-Time Receptionist
• Primary locations: Two positions - Deer Park clinic and Tullamarine clinic, with occasional shifts at other clinic locations
• Hours: Four days per week from 8:45 am to 6:00 pm, plus one additional 3-hour shift
• Pay rate: $60,170pa ($30.45 per hour), in accordance with the Health Professionals and Support Services Award 2020, Support Services Level 5

Ready to make a difference?

If you’re looking for a rewarding role where your personality, people skills and organisational abilities can make a genuine difference, we’d love to meet you!

Join NeuroRehab Allied Health Network and become part of a team that believes great care starts with a great welcome.

Bring your smile, your enthusiasm and your HEART - and help us make every client’s experience a positive one!

Requirements

• Police Check
• Working With Children Check
• NDIS Worker Screening check
• Valid drivers licence
• 2 Covid-19 vaccinations preferred

Skills & Experience

• Experience in allied health, medicalreception or administrationdesirable
• An understanding of the NDIS system highly advantageous
• Clear, patient and friendly communication style
• Experience communicating with people with a disability
• Exceptional interpersonal skills
• Computer literacy
• Great multi-tasker

Diversity and Inclusion

At NeuroRehab Allied Health Network, we strive for a culture of inclusivity, celebrate diversity and diverse perspectives of our team members and community. Applicants from all cultures and backgrounds, gender identities, physical abilities, religion, and sexual orientations are highly encouraged to apply for our roles.

NeuroRehab Allied Health Network is committed to being a child-safe, child-friendly and child-empowering organisation and has a zero-tolerance approach to any form of child abuse.

We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.

*** Applications Close 29th October 2026 ***

Due to the high application rate for our roles, only successful applicants will be contacted.