Receptionist

Tabulam and Templer Homes for the Aged; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary Packaging benefits available

Free on-site parking

Job summary

Tabulam and Templer Homes for the Aged in Bayswater, VIC, is seeking a friendly receptionist to be the welcoming face for residents and visitors. The role blends reception duties with essential administrative tasks, delivering high-quality service in a busy aged care environment.

You will manage calls, assist with enquiries, coordinate documents and contribute to smooth operations across admissions and admin teams.

Qualifications

• Previous experience in reception, administration or customer service roles.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• A high level of attention to detail.
• Intermediate Microsoft Office skills including Word, Excel and Outlook.
• The ability to work independently and as part of a team.
• Initiative and problem-solving skills.
• A friendly and professional telephone manner.
• Reliability, punctuality and a strong work ethic.
• An empathetic and respectful approach when working with older people and their families.

Responsibilities

• Welcome residents, families, visitors and contractors in a warm and professional manner
• Manage incoming telephone calls and enquiries
• Assist residents, families and prospective residents with general enquiries
• Coordinate mail, courier deliveries and distribution
• Process payments and maintain accurate records
• Maintain electronic and hard-copy filing systems
• Prepare correspondence, notices, memos and facility communications
• Order office supplies and manage stationery stock levels
• Assist with meetings, events and community activities
• Support admissions, administration and operational teams as required
• Manage compliments, feedback and general enquiries with professionalism and empathy
• Assist with roster administration and data entry when required
• Ensure reception, visitor management and administrative processes remain compliant and up to date

Skills

Reception experience

Administration

Customer service

Microsoft Office

Bilingual (second language)

Tools

Word

Excel

Outlook

Job description

Tabulam and Templer Homes for the Aged – Bayswater VIC

Full-Time | Monday to Friday 9:00am - 5:06pm

Bayswater, Victoria

Be the welcoming face of a community that makes a difference

Tabulam and Templer Homes for the Aged (TTHA) has been caring for older Australians for over 50 years. As a trusted not-for-profit aged care provider, we offer Residential Aged Care, Home Care, Independent Living and Volunteer Services.

Located in Bayswater, TTHA proudly supports a culturally and linguistically diverse community, with strong historical ties to Melbourne's German community. We are committed to providing exceptional care, dignity and respect to every resident and client we serve.

We are seeking an organised, professional and people-focused Receptionist to join our team and become the first point of contact for residents, families, visitors, contractors and staff.

About the Role

This is a busy and rewarding front-of-house position where no two days are the same. As the face of the organisation, you will create a welcoming experience for everyone entering our home while providing high-quality administrative support across the business.

You will build meaningful relationships with residents and their families while ensuring our reception area operates smoothly and efficiently.

Key Responsibilities

Welcome residents, families, visitors and contractors in a warm and professional manner

Manage incoming telephone calls and enquiries

Assist residents, families and prospective residents with general enquiries

Coordinate mail, courier deliveries and distribution

Process payments and maintain accurate records

Maintain electronic and hard-copy filing systems

Prepare correspondence, notices, memos and facility communications

Order office supplies and manage stationery stock levels

Assist with meetings, events and community activities

Support admissions, administration and operational teams as required

Manage compliments, feedback and general enquiries with professionalism and empathy

Assist with roster administration and data entry when required

Ensure reception, visitor management and administrative processes remain compliant and up to date

About You

You are a compassionate, organised and customer-focused professional who enjoys building genuine connections with people. You understand the importance of creating a positive first impression and can confidently manage competing priorities in a busy environment.

You will bring:

Previous experience in reception, administration or customer service roles

Outstanding communication and interpersonal skills

Strong organisational and time management abilities

A high level of attention to detail

Intermediate Microsoft Office skills including Word, Excel and Outlook

The ability to work independently and as part of a team

Initiative and problem-solving skills

A friendly and professional telephone manner

Reliability, punctuality and a strong work ethic

An empathetic and respectful approach when working with older people and their families

Previous experience in aged care, health care or community services

Knowledge of aged care funding, admissions or compliance processes

Experience using aged care software, CRM systems or rostering platforms

Canva or digital communications experience

Ability to speak a second language, particularly a European language

Why Join TTHA?

Make a genuine difference in the lives of older people every day

Join a supportive and inclusive team environment

Work within a respected not-for-profit organisation

Salary Packaging benefits available

Competitive remuneration

Training, education and professional development opportunities

Free on-site parking

Opportunity to build meaningful relationships within a close-knit community

Requirements

The successful applicant will be required to comply with all aged care regulatory and organisational requirements, including infection prevention and control measures, mandatory screening requirements and vaccination obligations where applicable.

If you are passionate about customer service, enjoy working with people, and are looking for a rewarding role within a caring aged care community, we would love to hear from you.