Aged Care Front Desk Lead — Welcoming, Admin & Support

Tabulam and Templer Homes for the Aged; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary Packaging benefits available

Free on-site parking

Job summary

Tabulam and Templer Homes for the Aged in Bayswater, VIC, is seeking a friendly receptionist to be the welcoming face for residents and visitors. The role blends reception duties with essential administrative tasks, delivering high-quality service in a busy aged care environment.

You will manage calls, assist with enquiries, coordinate documents and contribute to smooth operations across admissions and admin teams.

Qualifications

• Previous experience in reception, administration or customer service roles.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• A high level of attention to detail.
• Intermediate Microsoft Office skills including Word, Excel and Outlook.
• The ability to work independently and as part of a team.
• Initiative and problem-solving skills.
• A friendly and professional telephone manner.
• Reliability, punctuality and a strong work ethic.
• An empathetic and respectful approach when working with older people and their families.

Responsibilities

• Welcome residents, families, visitors and contractors in a warm and professional manner
• Manage incoming telephone calls and enquiries
• Assist residents, families and prospective residents with general enquiries
• Coordinate mail, courier deliveries and distribution
• Process payments and maintain accurate records
• Maintain electronic and hard-copy filing systems
• Prepare correspondence, notices, memos and facility communications
• Order office supplies and manage stationery stock levels
• Assist with meetings, events and community activities
• Support admissions, administration and operational teams as required
• Manage compliments, feedback and general enquiries with professionalism and empathy
• Assist with roster administration and data entry when required
• Ensure reception, visitor management and administrative processes remain compliant and up to date

Skills

Reception experience

Administration

Customer service

Microsoft Office

Bilingual (second language)

Tools

Word

Excel

Outlook

Job description

Tabulam and Templer Homes for the Aged in Bayswater, VIC, is seeking a friendly receptionist to be the welcoming face for residents and visitors. The role blends reception duties with essential administrative tasks, delivering high-quality service in a busy aged care environment.

You will manage calls, assist with enquiries, coordinate documents and contribute to smooth operations across admissions and admin teams.