Receptionist

Bega Valley Automotive; Bega; On-site; AUD 50,000 - 62,000; Full time

Job summary

Bega Valley Automotive is seeking a full-time Receptionist to be the first point of contact for customers in our community-focused dealership. You will handle calls, direct inquiries to sales or service teams, and coordinate service appointments with care and professionalism.

The role requires empathy, clear communication, and strong organizational skills to manage multiple tasks while maintaining a welcoming reception.

Qualifications

• Customer service focus and genuine care for customers.
• Empathy, patience, and professionalism in every interaction.
• Clear and confident phone communication.

Responsibilities

• Managing inbound and outbound calls with warmth and professionalism
• Channeling customer enquiries to the appropriate sales or service teams
• Booking and confirming service appointments accurately
• Following up on paperwork and ensuring customers feel supported throughout their journey
• Assisting with administrative support for Management
• Maintaining a welcoming, organised front reception environment

Skills

Customer service

Empathy

Phone communication

Organisational skills

Multitasking

Reliability

Team player

Computer skills

Automotive knowledge

Job description

At Bega Valley Automotive, we believe customer experience starts the moment the phone rings or someone walks through our doors.

We are looking for a full-timeReceptionistwho genuinely cares about people, takes pride in helping others, and understands the importance of making every interaction positive and professional.

This role is ideal for someone who leads with empathy, communicates clearly, and enjoys being the central support person for a busy team.

About the Role

You will be the first point of contact for our customers and play a key role in ensuring every enquiry is handled with care and attention.

Your responsibilities will include:

• Managing inbound and outbound calls with warmth and professionalism
• Channeling customer enquiries and leads to the appropriate sales or service teams
• Booking and confirming service appointments accurately
• Following up on paperwork and ensuring customers feel supported throughout their journey
• Assisting with administrative support for Management
• Maintaining a welcoming, organised front reception environment

What We’re Looking For

We are seeking someone who:

• Has a genuine passion for customer service
• Shows empathy, patience, and professionalism in every interaction
• Is confident and clear on the phone
• Has strong organisational skills and attention to detail
• Can manage multiple tasks while staying calm and positive
• Is reliable, proactive and team-oriented
• Has sound computer skills

Automotive experience is beneficial but not required - attitude and care matter more.

Why Join Us?

• Be part of a community-focused dealership group
• Supportive leadership and team culture
• A role where your impact is seen and valued
• Stable full-time opportunity with room to grow

If you believe customer service is about more than just answering phones - and you take pride in making people feel heard and looked after - we would love to hear from you.