Front Desk & Customer Care Specialist

Bega Valley Automotive; Bega; On-site; AUD 50,000 - 62,000; Full time

Job summary

Bega Valley Automotive is seeking a full-time Receptionist to be the first point of contact for customers in our community-focused dealership. You will handle calls, direct inquiries to sales or service teams, and coordinate service appointments with care and professionalism.

The role requires empathy, clear communication, and strong organizational skills to manage multiple tasks while maintaining a welcoming reception.

Qualifications

• Customer service focus and genuine care for customers.
• Empathy, patience, and professionalism in every interaction.
• Clear and confident phone communication.

Responsibilities

• Managing inbound and outbound calls with warmth and professionalism
• Channeling customer enquiries to the appropriate sales or service teams
• Booking and confirming service appointments accurately
• Following up on paperwork and ensuring customers feel supported throughout their journey
• Assisting with administrative support for Management
• Maintaining a welcoming, organised front reception environment

Skills

Customer service

Empathy

Phone communication

Organisational skills

Multitasking

Reliability

Team player

Computer skills

Automotive knowledge

Job description

Bega Valley Automotive is seeking a full-time Receptionist to be the first point of contact for customers in our community-focused dealership. You will handle calls, direct inquiries to sales or service teams, and coordinate service appointments with care and professionalism.

The role requires empathy, clear communication, and strong organizational skills to manage multiple tasks while maintaining a welcoming reception.