Receptionist

Lumos Advisory; Ballina Shire; On-site; AUD 45,000 - 55,000; Full time

Job summary

Lumos Advisory in Ballina is seeking a switched‑on receptionist to run the front desk, greeting clients, answering calls and handling enquiries with a friendly, professional approach.

You’ll manage mail, appointments, basic admin, data entry and office tidiness, while supporting the team in a busy, customer‑facing environment. This is a permanent, full‑time role based in our Ballina office with a focus on great service and smooth operations.

Qualifications

• Experience in reception or administration with a stable work history.

Responsibilities

• Answering and screening calls and messages.

Skills

Reception

Administration

Customer service

Telephone skills

Data entry

Education

Certificate in Business Administration

Tools

MS Office

Teams

Job description

Our Ballina office is looking for a switched‑on receptionist to run the front desk. You'll be the first point of contact for our clients, on the phone and in person, so we're after someone friendly and well presented who's comfortable dealing with people.

The role is permanent and full‑time, based in the office. Reception is the main game, and you'll also support the team with general administration to help keep the office running smoothly.

What you'll be doing

• Answering and screening calls, taking messages and making sure every enquiry gets followed up
• Greeting clients and visitors, signing them in and showing them through to the right room or person
• Managing email, mail and courier deliveries, including scanning, filing and passing things on to the right people
• Preparing letters and documents, plus accurate data entry and filing
• Booking appointments and handling enquiries from clients, staff and the public
• Making sure reception and the common areas stay tidy and presentable

About you

• You've worked in reception or administration before and can show a stable work history
• You know your way around office procedures and what good customer service looks like
• You're well spoken, professionally presented and confident on the phone
• You type well and are comfortable with technology. Jumping on a Teams call shouldn't faze you
• You bring energy and a positive attitude. For us, attitude is the big one
• You hold a Certificate in Business Administration, or you've picked up the equivalent through years of hands‑on experience

It's a bonus if you have

• A start somewhere with strong training behind it. Fast paced customer service like McDonald's counts for a lot here

The team

We're a welcoming, inclusive team and everyone gets involved when it comes to wellbeing activities, celebrations and team events.

This role is covered by the Clerks - Private Sector Award 2020 [MA000002].