Client Services Manager

Arcare Aged Care; Caboolture; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Job stability

Work-life balance

Employee discounts

Rewards program

Employee assistance

Job summary

Arcare Aged Care is seeking a Client Service Manager to drive admissions, occupancy and RAD sales across our Queensland network. You will conduct tours, negotiate with families, and prepare Resident Agreements while collaborating with Residence Managers and other stakeholders.

You will have a solid background in sales or customer service, a current Police Clearance, and a passion for elder care. You will also maintain Salesforce CRM records and report activities to the State Manager – Client

Qualifications

• Proven experience in a Sales (and/or) Customer Service position.
• Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care.
• A broad understanding of issues experienced by the elder community.
• Well-developed interpersonal and communications skills.
• The ability to work independently with minimum supervision.
• Sound organisation and computer skills.

Responsibilities

• Conduct residential tours as required.
• Be prepared to have a primary location/focus dependent upon market forces.
• Negotiate with families to achieve favourable financial outcomes for Arcare.
• Prepare Resident Agreements prior to admission.
• Liaise with the Residence Managers and relevant key personnel regarding admissions and presentation standards.
• Build relationships with hospitals, social workers, and placement agencies.
• Engage with the local community through presentations to local organizations.
• Follow up all enquiries to ensure satisfactory outcomes for all stakeholders.
• Update Salesforce CRM with new data and activities.
• Timely and accurate reporting to the Queensland State Manager - Client Services.

Skills

Sales experience

Customer service

Police clearance

Statutory declaration

Elder care awareness

Interpersonal skills

Independent worker

Organisational skills

Computer skills

Salesforce CRM

Tools

Salesforce CRM

Job description

Why Join Arcare

• Job stability with meaningful and deeply rewarding work


• Promotes and Supports a Healthy Work-Life Balance


• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more


• Reward & Recognition programs


• Employee Assistance Program

Why Join Arcare

• Job stability with meaningful and deeply rewarding work


• Promotes and Supports a Healthy Work-Life Balance


• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more


• Reward & Recognition programs


• Employee Assistance Program

About The Role

This is an excellent opportunity to join Arcare, where you will find yourself in an environment that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.

Your Primary Functions Will Include

• Conduct residential tours as required


• Be required from time to time to have a primary location/focus dependent upon market forces.


• Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act


• Negotiate with families to achieve favourable financial outcomes for Arcare


• Prepare Resident Agreements prior to admission


• Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.


• Build effective and sustainable relationships with hospitals, social workers, and placement agencies


• Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centred model of care and Senses-framework


• Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc


• Follow up all enquiries to ensure satisfactory outcomes for all stakeholders


• Updating of Salesforce CRM database


• Timely and accurately reporting of activities and initiatives to the Queensland State Manager - Client Services


• Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving

Skills & Experience

• Proven experience in a Sales (and/or) Customer Service position


• Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care


• A broad understanding of issues experienced by the elder community


• Well-developed interpersonal and communications skills


• The ability to work independently with minimum supervision


• Sound organisation and computer skills

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.