Receptionist

Box Hill RSL Sub Branch; City of Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Award wages apply

Job summary

Box Hill RSL Sub Branch is seeking a service professional for front desk reception, reporting to the Senior Receptionist and Operations Manager. You’ll be the first port of call for members and guests, delivering friendly, personalised service and handling inquiries with accuracy.

This casual role requires AM/PM shifts Monday to Friday, weekends and public holidays, with award wages and entitlements to work in Australia. Experience in club hospitality is highly regarded.

Qualifications

• First aid certificate required; passion for customer service.
• Experience in club hospitality front desk is preferred.
• Available for AM/PM shifts Monday to Friday, weekends and public holidays.
• Award wages and Australia work entitlements provided.

Responsibilities

• Handle member and visitor inquiries and reservations.
• Manage daily front desk operations, phone calls and data capture.
• Promote services/facilities and assist with guest experiences.
• Maintain professional presentation and adhere to club standards.

Skills

Customer service

Communication

Data entry

Front desk

Multitasking

Time management

Sales/promotions

Bilingual (advantage)

Education

First aid certificate

Tools

Front office systems

Job description

Box Hill RSL is seeking a service professional to join our front desk reception team. Reporting to the Senior Receptionist and Operations Manager, you will be the 'first port of call' providing front desk services to both Club members, guests and other visitors.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly personalised customer service in responding to enquiries, promoting the business, taking bistro reservations, ensuring full and accurate data capture, and being responsible for the smooth running of the reception desk.

This is a casual position, 2-3 days/nights per week, available for an immediate start.

We are seeking candidates that share our values of quality customer service, community engagement, working as a team member, a can-do attitude and always aiming to improve the service provided to all our guests. Pride in customer service and close attention to detail is essential along with high standards of personal presentation, excellent communication, interpersonal and time management skills and experience with front office systems.

The Ideal Candidate

Will have a first aid certificate and demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling our services and facilities.

Previous front office reception experience in a club hospitality environment would be highly regarded.

The successful applicant must be available to work shifts AM (until 5pm) and PM (until 9pm) Monday to Friday, weekends and public holidays, and have entitlements to work in Australia.

Award wages apply

Ideally you will have:

• Previous experience in a similar role
• Excellent communications skills
• Ability to perform under pressure and multi-tasking skills
• Flexibility with working hours
• Professional presentation
• Food and beverage experience is an advantage
• Bilingual skills would be highly regarded

Responsibilities and duties include

• Member and visitor enquiries
• Managing incoming calls
• Daily reconciliations

Critical to your successful appointment will be your cultural fit to our organisation, your demonstrated initiative, ability to problem solve and tackle tasks head on.