Membership Coordinator

The Royal Sydney Golf Club; Woollahra Municipal Council; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Staff meals

Learning & Development opportunities

Special Recreation Leave

17.5% leave loading

Employee discounts

Monthly staff events

Job summary

The Royal Sydney Golf Club is seeking a dedicated Membership Operations Assistant to support the Membership team with daily tasks, communications, onboarding and documentation for membership reviews. You will coordinate notices, welcome materials, tours and engagement initiatives, while handling enquiries and ensuring accurate, timely information.

Strong organisational skills, attention to detail and clear communication are essential.

Qualifications

• Experience in membership/relationship management or operations.
• Strong attention to detail and organisational skills.
• Proficient in Excel, Word and Outlook with data handling ability.

Responsibilities

• Support the Membership team with member communications and onboarding.
• Handle membership enquiries from initial contact to resolution.
• Assist with member intake, nominations, and document preparation for reviews.
• Support events and engagement initiatives for current and prospective members.
• Prepare membership data for reporting and decision-making.
• Provide admin support and develop efficient SOPs and filing systems.
• Collaborate on membership projects and continuous improvement.

Skills

Customer service

Data analysis

Membership operations

Microsoft Excel

Communication

Tools

Microsoft Word

Outlook

Microsoft Excel

Job description

• One of Australiaâs most prominent social and sporting venues
• Free exercise classes, golf classes & tennis clinics, daily staff meals

About The Royal Sydney Golf Club

The Royal Sydney Golf Club, founded in 1893, is one of Australia’s most prominent social and sporting institutions. Our staff are professional, engaged and recognised for their skill and talent. We all work together to progress the Club and to uphold its traditions; we aim for excellence, to lead and support each other, and to enjoy the experience.

The Role

Working within the close knit Membership team and reporting to the Membership Manager your primary purpose will be to assist with the daily operations and tasks of the department as well as projects and strategic plans when required. A successful candidate will be passionate, organised, have exceptional attention to detail and be able to interact in a highly personable and professional manner with members and internal departments whilst at all times demonstrating our core values.

Key Responsibilities will include

• Support the Membership team across all Member communication activities, including annual processes, Reciprocal Club protocols, and in-person and written correspondence, ensuring information is consistently accurate, timely, and professional.
• Manage day-day membership enquiries and requests from initial contact through to resolution, escalating complex or sensitive matters to the Membership Manager as appropriate.
• Support the annual new member intake and onboarding process, including coordinating notices, welcome materials, Club tours, welcome events and ongoing engagement initiatives.
• As part of the member nomination process, collate and coordinate candidate documentation and prepare accurate files and supporting materials for the Membership Nominations Review Sub-Committee.
• Support the Membership and Events team in the creation, planning and delivery of events, activities and experiences for existing, new and prospective members.
• Collect, track and prepare membership data to support Club reporting, analysis and decision-making.
• Provide administrative support for the Membership team including coordinating various meetings, creating templates and the preparing relevant supporting documentation.
• Develop and maintain standard operating procedures, templates and electronic filing systems, and proactively identify opportunities to streamline processes and improve efficiency.
• Collaborate with internal departments on the development, improvement and delivery of membership-related projects and initiatives as required.
• Demonstrated experience in a membership, relationship management, operations or similarly process-driven environment, with evidence of independently managing responsibilities and delivering work through to completion.
• Well-rounded computer literacy including Microsoft Excel, Word and Outlook.
• Well-developed written, verbal and interpersonal communication skills with a strong customer service focus.
• Exceptional attention to detail.
• The ability to interpret large data sets and work confidently with both qualitative and quantitative data.
• Highly developed organisational and time management skills with the ability to meet deadlines and manage conflicting priorities.

Work with Us!

Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program

• Staff fund/bonus
• Daily staff meals
• Internal and external Learning & Development opportunities
• Additional Special Recreation Leave of 3 days per year.
• 17.5% loading on Annual Leave and Special Recreation Leave.
• 20% discount on purchases (wine, sporting goods from our retail store)
• Monthly staff social events

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.