Reception Services Team Lead – Frontline Client Experience

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Careers Victoria is seeking a Team Leader, Reception Services to guide a small team delivering frontline client contact via face-to-face and telephone in a fast-paced environment. The role focuses on applying strong communication and interpersonal skills to provide accurate information and referrals to clients, the public, and other service providers.

Applicants should be prepared to support the Area with process improvements, protocol reviews, and targeted training to enhance client experience

Qualifications

• Leads a small team in delivering frontline client contact services.
• Ensures accurate up-to-date information and referrals are provided.
• Drives client-focused protocols and training across the area.

Responsibilities

• Lead a small team in providing authoritative advice and recommendations.
• Manage the delivery of frontline client contact protocols.
• Allocate resources to achieve service delivery goals and expectations.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Job description

Careers Victoria is seeking a Team Leader, Reception Services to guide a small team delivering frontline client contact via face-to-face and telephone in a fast-paced environment. The role focuses on applying strong communication and interpersonal skills to provide accurate information and referrals to clients, the public, and other service providers.

Applicants should be prepared to support the Area with process improvements, protocol reviews, and targeted training to enhance client experience