Administrator- Front Desk and Head Office

Big Wheels Truck Alignment; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Big Wheels Truck Alignment is seeking an Administrator to support the front desk and head office across Crestmead. You will greet customers, manage bookings, prepare quotes and invoices, and help keep the building running across workshop and head office teams.

The role is full-time, Monday to Friday, 7:30am–4:00pm, with on-site parking. You’ll handle national account invoicing, maintain registers in Teams/SharePoint, and assist the CEO and head office as needed.

Qualifications

• Experience in administration, reception or service advisor role.
• MYOB experience or willingness to learn it — we’ll train the right person.
• A confident, friendly phone manner and good written English.
• Sound computer skills: Microsoft 365 (Outlook, Excel, Teams) and the ability to pick up new systems quickly.
• Accuracy with numbers and invoicing.
• The ability to juggle a ringing phone, a customer at the counter and a deadline without dropping any of them.
• Full working rights in Australia.

Responsibilities

• Greet customers and answer the phone; you are the first impression of the store.
• Take bookings using our booking script, and manage the workshop diary.
• Open, update and close job cards in MechanicDesk, our workshop system.
• Prepare quotes and invoices, take payments, and follow up outstanding quotes.
• Obtain customer approvals and purchase orders before work starts.
• Hand vehicles back with the customer’s alignment report.
• Order parts and keep the reception and waiting area presentable.
• Process national account and dealer program invoices; maintain registers on Teams and SharePoint; collate monthly store reports.
• Accounts support in MYOB: data entry, debtor follow-up and reconciliations; general support to the CEO.

Skills

Administration experience

Phone etiquette

Microsoft 365

Numeric accuracy

Multitasking

Excellent English

Tools

MYOB

Job description

Administrator — Front Desk & Head Office

Big Wheels Truck Alignment · Crestmead, Logan QLD
Full time · Permanent · Monday to Friday, 7:30am – 4:00pm
$70,000 – $90,000 + super, based on experience

Two jobs’ worth of variety, one desk

Big Wheels Truck Alignment is Australia’s heavy-vehicle wheel alignment network — 17 workshops across Queensland, New South Wales, Victoria and Western Australia, looking after prime movers, trailers and commercial fleets.

Our Logan workshop and our national head office share one building in Crestmead, and this role works across both. You’ll be the front-of-house face of the workshop and the administrator for the head office team. The two sides overlap through the day, so you won’t be switching desks or sites — you’ll be the person who keeps the whole building running.

If you like being the person who keeps a busy place organised, and you’d rather talk to truck drivers and fleet managers than sit in silence all day, this will suit you.

What you’ll do

For the Logan workshop — front desk

• Greet customers and answer the phone; you are the first impression of the store

• Take bookings using our booking script, and manage the workshop diary

• Open, update and close job cards in MechanicDesk, our workshop system

• Prepare quotes and invoices, take payments, and follow up outstanding quotes

• Obtain customer approvals and purchase orders before work starts

• Hand vehicles back with the customer’s alignment report

• Order parts and keep the reception and waiting area presentable

For head office — network administration

• Process national account and dealer program invoices from our stores

• Maintain registers, lists and documents on Microsoft Teams and SharePoint

• Collate monthly store reports from across the network

• Accounts support in MYOB: data entry, debtor follow-up and reconciliations

• General support to the CEO and head office team: correspondence, meeting and travel bookings, conference and event coordination

What you’ll need

• Experience in an administration, reception or service advisor role

• MYOB experience, or a willingness to learn it — we’ll train the right person

• A confident, friendly phone manner and good written English

• Sound computer skills: Microsoft 365 (Outlook, Excel, Teams) and the ability to pick up new systems quickly

• Accuracy with numbers and invoicing

• The ability to juggle a ringing phone, a customer at the counter and a deadline without dropping any of them

• Full working rights in Australia

Well regarded

• Experience in an automotive, truck, transport or trade workshop

• MechanicDesk or another workshop management system

You don’t need to know trucks. We’ll teach you what an alignment is and how to explain it.

What’s on offer

• $70,000 – $90,000 + superannuation, based on experience

• Full time, Monday to Friday, 7:30am – 4:00pm. No weekends

• One site in Crestmead, with on-site parking

• Full training in our systems and our product

• A varied role with a small, friendly team, working directly with the CEO

• Room to grow as the network grows