Customer-Focused Front Desk Lead — Busy Auto Shop

Merimbula Auto; Merimbula; On-site; AUD 59,000 - 72,000; Full time

Job summary

Merimbula Auto is seeking an experienced, organised and customer-focused person to own our reception and front-of-house operations. You’ll be the first point of contact for customers and the connection between our front office and workshop team.

This full-time role is busy and hands-on, with duties from greeting customers and answering phones to processing invoices, coordinating bookings and keeping information flowing across the team.

Qualifications

• Friendly, confident and genuinely customer-focused
• Highly organised with excellent attention to detail
• Proactive, reliable and able to take ownership
• Comfortable juggling multiple priorities
• Calm and professional under pressure
• Confident working in a fast-paced environment
• Comfortable with computers and learning new systems
• Someone who takes pride in keeping things organised
• A genuine team player

Responsibilities

• Greeting customers and providing friendly, professional customer service
• Answering phones and managing customer enquiries
• Coordinating bookings, vehicle arrivals and customer collections
• Processing invoices and payments
• Maintaining accurate customer and job information
• Liaising with our workshop team and keeping information flowing
• Keeping the front counter organised and managing daily priorities
• Maintaining a clean, welcoming and professional customer waiting area
• Assisting with general administration and front-of-house operations
• Taking ownership of designated workplace organisation, supplies and administrative responsibilities

Job description

Merimbula Auto is seeking an experienced, organised and customer-focused person to own our reception and front-of-house operations. You’ll be the first point of contact for customers and the connection between our front office and workshop team.

This full-time role is busy and hands-on, with duties from greeting customers and answering phones to processing invoices, coordinating bookings and keeping information flowing across the team.