Customer Experience Sales Expert

O'Brien; Tweed Heads; On-site; AUD 47,000 - 52,000; Part time

Benefits offered by this job

Competitive hourly rate

Growth opportunities

National brand

Job summary

O'Brien Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can deliver exceptional service to our Automotive Glass customers.

As the first point of contact, you''ll greet customers, handle inquiries, assist with sales of vehicle accessories, schedule bookings, issue invoices and support daily operations, while upholding a positive, professional appearance.

Qualifications

• Customer service experience with face-to-face interaction preferred.
• Strong communication and written skills.
• Able to prioritise in a busy environment.
• Proactive problem solving and customer-focused solutions.

Responsibilities

• Delivering warm, professional face-to-face customer service.
• Selling of Vehicle Accessory Products and educating customers on services.
• Greeting customers and visitors with a positive, helpful attitude; managing enquiries (phone, email, in person).
• Scheduling repair bookings and coordinating workflow; updating customers on lead times.
• Issuing invoices and raising job authorities; supporting daily operations.

Skills

Customer service

Sales

Administration

Communication

Time management

Problem solving

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Join a trusted national brand where your customer service skills truly make an impact.

Our Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

Perm Part‑Time | $34.28 p/h + Super

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Rostered Hours: Monday to Thursday, 9:00am–2:30pm.
• Flexibility: You must be available to work some Fridays and Saturdays as required.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, and start your next chapter with us.

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Privacy:To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.