Reception & Customer Service Team Member

Recruit Shop Pty Ltd; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free On-site Staff Parking

Occasional Team Events & Celebrations

Internal Training & Mentorship

Job summary

Recruit Shop Pty Ltd in Melbourne is seeking a customer-centric individual to join a small, friendly office team as the first point of contact for customers, delivering an excellent experience.

This role focuses on managing calls, emails, and in-person visits, supporting the Customer Service Team, and keeping records up to date with MS Office, while offering a competitive salary and onsite parking.

Qualifications

• Background in customer service in a similar role.
• Strong problem solving skills and attention to detail.
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills.
• High proficiency in MS Office Suite and ability to learn new systems quickly.
• Positive and friendly demeanour with a customer centric mindset.

Responsibilities

• Being the first point of contact for customers and visitors, by phone, email and in person.
• Assisting the Customer Service Team to deliver a great client experience.
• Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach.
• Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems.
• Communicating clearly with customers and colleagues to keep things moving.
• Supporting the wider office team across a variety of tasks as needed.

Skills

Customer service

Problem solving

Time management

Communication

MS Office

Customer-centric mindset

Tools

MS Office

Job description

EARN $60,000 to $70,000 + Super | Negotiable Based On Experience

Join an Australian Carpet Manufacturer Trusted for Quality Since 1978

Perfect Opportunity for a Customer Centric Individual to Join a Small, Friendly Team

About The Company

Our client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since 1978 and supplying customers nationally. Backed by one of the world’s largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace. Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.

About The Opportunity

The primary purpose of this position is to be the friendly first point of contact for the business, delivering a great customer experience while keeping the office running smoothly.

As part of a small team, some of your responsibilities will include:

• Being the first point of contact for customers and visitors, by phone, email and in person
• Assisting the Customer Service Team to deliver a great client experience
• Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach
• Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems
• Communicating clearly with customers and colleagues to keep things moving
• Supporting the wider office team across a variety of tasks as needed

About You

The successful candidate will have:

• A background in customer service in a similar role
• Strong problem solving skills and attention to detail
• Excellent time management and organisational skills
• Excellent verbal and written communication skills
• High proficiency in MS Office Suite and the ability to learn new systems quickly
• A positive and friendly demeanour with a customer centric mindset

What’s in it for You?

• Convenience | Free On-site Staff Parking
• Social Perks | Occasional Team Events & Celebrations
• Fair & Competitive Salary | $60,000 to $70,000 + Super
• Career Progression | Internal Pathways, Training & Mentorship
• Team Culture | Fun, Supportive Environment with a Family Feel
• Training Opportunities | Access to Internal and External Upskilling Programs

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