Part-Time Medical Receptionist – Physiotherapy Clinic

Benchmark Physiotherapy; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Reduced rate for physiotherapy consult

Stable part-time hours

Job summary

Benchmark Physiotherapy is seeking a friendly and organised Medical Receptionist for its Rosebery clinic. This permanent part-time role (approx. 25 hours per week) supports reception, bookings and billing in a busy physiotherapy practice.

You will greet clients, manage calls, handle patient details in Nookal, take EFTPOS/HICAPS payments, and liaise with insurers and Medicare, while assisting clinicians to deliver patient-centered care.

Qualifications

• Previous reception or customer service experience (essential); medical or allied health experience is a bonus.
• Excellent verbal and written communication.
• Ability to stay calm, prioritise and keep patient care front of mind when things get busy.
• A team-player attitude.
• A current National Police Check and Working with Children Check, or willingness to obtain them.

Responsibilities

• Welcoming clients and creating a friendly, professional first impression.
• Answering phones and managing appointment bookings.
• Processing patient details and accounts in Nookal.
• Taking payments via EFTPOS and HICAPS.
• Liaising with health insurers, Medicare and DVA.
• Handling emails, mail and general admin in Word and Excel.
• Supporting our clinicians to build great relationships with patients.

Skills

Customer service

Verbal communication

Written communication

Team player

Organised

Tools

Nookal

Word

Excel

Job description

Benchmark Physiotherapy is seeking a friendly and organised Medical Receptionist for its Rosebery clinic. This permanent part-time role (approx. 25 hours per week) supports reception, bookings and billing in a busy physiotherapy practice.

You will greet clients, manage calls, handle patient details in Nookal, take EFTPOS/HICAPS payments, and liaise with insurers and Medicare, while assisting clinicians to deliver patient-centered care.