Reception & Administration Role

Melbourne Voice Analysis Centre; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Melbourne Voice Analysis Centre in the City of Melbourne is seeking a friendly reception and administration team member to support a multidisciplinary clinic with ENT surgeons and speech pathologists. You will contribute to a welcoming patient experience and help the clinic run smoothly.

Responsibilities include handling phone calls and emails, booking and coordinating appointments, processing payments and Medicare claims, managing patient records, and liaising with clinicians and other

Qualifications

• Excellent communication skills and a friendly, professional manner.
• Teamwork and collaboration across multidisciplinary teams.
• Strong organisational skills with attention to detail and ability to manage competing priorities.
• Initiative, reliability, and a flexible, helpful attitude; able to follow procedures and respond to guidance.
• Confidence with computers and common office software.
• Experience in reception, administration or customer service is advantageous but not essential.

Responsibilities

• Provide friendly, professional reception and patient support.
• Manage phone calls, emails and patient enquiries.
• Coordinate appointments, clinician schedules and waiting lists.
• Assist with appointment changes and clinic session flow.
• Process payments, invoicing, Medicare claims and third-party accounts.
• Maintain accurate patient records, referrals and clinical correspondence.
• Liaise with patients, clinicians and other healthcare providers.
• Support day-to-day clinic operations in collaboration with colleagues.

Skills

Communication

Team player

Organisational skills

Initiative

Reliability

Computer literacy

Customer service

Tools

MS Office

Job description

You'll be part of a welcoming reception and administration team at a multidisciplinary specialist medical and allied health practice, working alongside specialist ENT surgeons (laryngologists) and speech pathologists. You'll provide care support for people of all ages with a wide range of voice, breathing and related conditions.

Key responsibilities

• Providing friendly, professional reception and patient support
• Managing phone calls, emails and patient enquiries
• Coordinating appointments, clinician schedules and waiting lists
• Managing appointment changes and helping clinic sessions run smoothly
• Processing payments, invoicing, Medicare claims and third-party accounts
• Maintaining accurate patient records, referrals and clinical correspondence
• Liaising with patients, clinicians and other healthcare providers
• Working collaboratively with colleagues to support the day-to-day running of the clinic

About you

• A friendly, professional manner and excellent communication skills
• A genuine team player who enjoys collaborating, supporting colleagues and contributing to a positive workplace
• Strong organisational skills, attention to detail and the ability to manage competing priorities
• Initiative, reliability and a flexible, helpful attitudeA willingness to follow established procedures, learn and respond positively to guidance and feedback
• Confidence with computers and common office software
• Previous reception, administration or customer service experience is an advantage, but not essential
• An interest in healthcare, allied health or administration is welcomed
• Must have the right to work in Australia

About us

Melbourne Voice Analysis Centre and Voice Medicine Australia are well-established specialist clinics providing assessment and treatment for a diverse range of voice, airway and related conditions. Our multidisciplinary team is also actively involved in clinical research, education and professional training, providing an interesting and supportive environment for those interested in healthcare and allied health.