Account Manager

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy); City of Melbourne; Sur place; AUD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Sick leave

Annual leave

On the job training

Professional development

Monthly team lunch

Multilingual team

Résumé du poste

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) in Melbourne VIC is seeking a friendly, organised receptionist to manage front desk operations and support clinic administration.

You will greet clients, schedule bookings, maintain records, handle payments, and assist with workshops. The role requires strong communication, multi-language fluency (English, Cantonese, Mandarin), and experience with diverse communities. On-site, full-time position with scope for development.

Qualifications

• Certification in Administration highly desirable.
• Strong communication and organisational skills required.
• Experience coordinating front desk activities and client bookings.
• Experience handling payments and invoicing is beneficial.

Responsabilités

• Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings
• Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling
• Maintain accurate client records and handle payments, invoicing, and daily reconciliation
• Assist with delivery of workshops and seminars—setup of room, refreshments, preparation of materials and presentations
• Keep reception, waiting area, and clinic rooms clean, stocked, and presentable
• Monitor and report on key clinic metrics including client bookings, cancellations, and feedback to management
• Support quality improvement and customer service initiatives through streamlined administrative and front desk systems, processes and procedures
• Other ad-hoc activities as directed by management

Connaissances

Verbal and written communication

Time management

Organisation

People skills

Prioritisation

Under pressure

Flexible & team-focused

Experience with CALD communities

Experience with children

Medical practice experience

Fluent in English, Cantonese & Mandar​

Formation

Certificate in Administration

Description du poste

Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) – Melbourne VIC

We are a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services.

We predominately serve paediatric clients, but also provide services to teenagers and adults in the community, depending on their needs.

Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services.

Through achieving this mission, we aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.

About You :

A certification in Administration highly desirable

Position Summary :

We are looking for a friendly, organised, and proactive team member to manage our busy front desk and support our clinic operations. You will be responsible to ensure all reception areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.

Key Requirements :

Skills & Attributes

• Strong verbal and written communication skills with great attention to detail
• Good time management and organisational skills
• Friendly, professional, and great with people
• Able to handle tasks with different priorities and urgency
• Works well under pressure and eager to learn
• Flexible, adaptable, and team-focused
• Experience with culturally and linguistically diverse communities
• Experience working with children
• Fluent in English, Cantonese, and Mandarin
• Some experience working in a medical practice is an advantage but not essential

Job Responsibility :

• Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings
• Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling
• Maintain accurate client records and handle payments, invoicing, and daily reconciliation
• Assist with delivery of workshops and seminars such as set up of room, providing refreshments, preparation of materials and presentations etc.
• Keep reception, waiting area, and clinic rooms clean, stocked, and presentable
• Monitor and report on key clinic metrics including client bookings, cancellations, and feedbacks to management
• Support quality improvement and customer service initiatives through the streamlining of all administrative and front desk systems, processes and procedures
• Other ad-hoc activities as directed by management

Job Functions :

Administration

Job Benefits :

Include sick leave and annual leave entitlement

Selling Point :

On the job training, professional development, friendly mutillingual team, monthly company lunch