Administration & Office Support

Speech Pathology Services; Burwood; On-site; AUD 55,000 - 75,000; Full time

Job summary

Speech Pathology Services is seeking an Administration & Office Support person for a full-time role based in Burwood, NSW 2134. You will support clinical and administrative operations, coordinating sessions, managing records, and handling billing and files with confidentiality.

The role requires experience in healthcare administration, strong organisation, and proficient use of MS Office and EHR systems. A caring, patient-focused attitude is essential for high-quality service delivery.

Qualifications

• Experience in medical or healthcare administration or similar role.
• Proficiency with office software and patient records.
• Ability to manage multiple tasks with accuracy and discretion.

Responsibilities

• Receiving patient inquiries, referrals and client records.
• Managing patient records, appointments and scheduling systems.
• Coordinating with clinicians and clients to arrange sessions and cancellations.
• Processing invoices and maintaining financial records.
• Preparing administrative documentation and client files.

Skills

Office management

MS Office Suite

Record keeping

Communication

Attention to detail

Education

Healthcare admin experience or related certificate

Tools

Electronic Health Record systems

Practice management software

Job description

We are seeking an Administration & Office Support person to join the team at Speech Pathology Services. This is a full-time position based in Burwood, NSW 2134. You will play a vital role in ensuring the smooth and efficient operation of our allied health practice and help provide high-quality, compassionate speech pathology services to our clients. Your organisational skills, attention to detail, and ability to manage multiple priorities will be instrumental in supporting both clinical and administration operations in the practice.

Key responsibilities

• Receiving patient inquiries, referrals and client records and information.
• Managing patient records, appointments and scheduling systems to ensure accurate and timely processing
• Coordinating with clinicians and clients to arrange sessions and manage cancellations or rescheduling
• Processing invoices, managing accounts payable and receivable, and maintaining financial records
• Preparing and maintaining administrative documentation, including client files, consent forms and assessment records
• Answering telephone enquiries and providing courteous reception services to allied health and medical personnel, clients and visitors
• Maintaining confidentiality and ensuring compliance with privacy regulations and data protection requirements
• Supporting the coordination of staff meetings, student visits, and professional development activities
• Ordering and managing office supplies and equipment as required
• Assisting with general administrative duties and providing support to senior management and clinical staff
• Contributing to continuous improvement of administrative processes and procedures

What we're looking for

• Proven experience in a medical or healthcare administration role, or similar administrative position within a professional service environment
• Demonstrated proficiency with office management software, electronic health record systems, and Microsoft Office Suite (particularly Word, Excel and Outlook)
• Strong organisational skills with the ability to manage multiple tasks, prioritise effectively and meet deadlines
• Excellent written and verbal communication skills with the ability to interact professionally and compassionately with clients, staff and external services and professionals.
• High level of accuracy and attention to detail, particularly when handling patient records and financial information
• Understanding of confidentiality, privacy legislation and compliance requirements in healthcare settings
• Ability to work independently and as part of a collaborative team
• Professional and caring demeanour, reliability and a commitment to providing excellent customer service

What we offer

Speech Pathology Services is committed to providing a supportive and inclusive workplace where our staff can thrive. This role will provide opportunities to become an integral member of a compassionate small practice providing services to a range of communication and feeding difficulties in infants and children. We recognise the importance of work-life balance and foster a collaborative culture where every team member is valued.

About us

Speech Pathology Services has been established since 1997 and provides professional assessment and management of a range of communication and feeding disorders to infants, children and adolescents in the community. Our mission is to support individuals in achieving their communication and feeding/swallowing goals, improving quality of life and independence. Our team is passionate about making a meaningful difference in the lives of those we serve, and we maintain the highest standards of clinical excellence and professional integrity.